This cruise was a great disappointment. We only sailed 3 out of 7 days! The first delay was because of river conditions. No other explanation. We were bused to see the sites. The next delay was because the lock operators were on strike. Not Vikings fault and it only meant a delay of 3-4 hours. The next delay was amazing. Many passengers had gone on an excursion. We were to meet them downriver at our next destination. I thought the boat was going very fast. Some of the passengers were watching out the window and saw the boat go straight into the bank! One passenger was knocked off her feet, but luckily was not hurt. The bow was covered in broken trees. The glass around the bow was broken. The captain was able to get the boat off the bank after 20" of going back and forth in reverse. We went back to Avignon to be inspected by a team from Basil. There we stayed. This accident was referred to as "the incident". Our compensation for this was free drinks before and after dinner. Also..the captain was there to say goodbye the next day!