We chose the Brilliance because we cruised from Boston two years ago on the same ship. Two years ago the service was AMAZING! This trip turned out to be the biggest disappointment ever. We are diamond members and had to search high and low for all the so-called perks for diamond cruisers. (Pathetic) The food in the dining room was the worst we have ever had. It was tasteless, cold, and one of the oddest menus we have ever seen. Room service was unreal. Ordering room service for breakfast was something we loved to do so we could spend time on our balcony in the morning.. however.. it was the worst we have ever had.. Cold.. dry .. HOT milk, not warm.. HOT.. yogurt was as liquid as milk was.. I can't even describe it all.... Our dining room staff was less that standard and most didn't seem very happy to be there. Our room stewart however was our biggest perk. He did an amazing job and went above and beyond. No matter the perks.. this was our last cruise on Royal Caribbean..