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This was an eighteen day cruise. We've been on six cruises on different companies. We rated our experience on Princess in the Orient at the bottom of our list. Service was unexpectedly poor. The wait staff in the buffet Horizon Dining Room was marginal. Most performed adequately but several among them, perhaps as many as one in five, were rude. The overwhelming impression is that the wait staff employees are trained but not motivated. They didn't seem to accept the idea that their contribution was essential to the success of the cruise. The angriest of a disenchanted minority behaved as though they were indentured servants. Yes, it was that bad at times. Some complaints must have been registered because service improved significantly about halfway through the cruise. The quality of the food, particularly the meat, was substandard. The meat throughout the cruise was tough. The filets, Strip steaks, and Chautebriands were difficult to slice. And portions for all dishes were unbelievably small at the onset of the cruise but increased in size towards the end of the cruise. I must state that we normally eat very small portions and frequently share meals. We signed up for almost all the excursions but cancelled all of them after having taken the first two. The contracted tour guide in one case spoke very poor English; the places visited by another was unimpressive. Our cabin accommodations were good and our assigned steward was excellent. However, the two categories critical to any cruise, uneven service and poor food quatlity are too important to overlook or dismiss.

Uneven service and food below industry standard

Diamond Princess Cruise Review by sandwichisle

3 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Asia
  • Cabin Type: Mini-Suite with Balcony
This was an eighteen day cruise. We've been on six cruises on different companies. We rated our experience on Princess in the Orient at the bottom of our list.

Service was unexpectedly poor. The wait staff in the buffet Horizon Dining Room was marginal. Most performed adequately but several among them, perhaps as many as one in five, were rude. The overwhelming impression is that the wait staff employees are trained but not motivated. They didn't seem to accept the idea that their contribution was essential to the success of the cruise. The angriest of a disenchanted minority behaved as though they were indentured servants. Yes, it was that bad at times. Some complaints must have been registered because service improved significantly about halfway through the cruise.

The quality of the food, particularly the meat, was substandard. The meat throughout the cruise was tough. The filets, Strip steaks, and Chautebriands were difficult to slice. And portions for all dishes were unbelievably small at the onset of the cruise but increased in size towards the end of the cruise. I must state that we normally eat very small portions and frequently share meals.

We signed up for almost all the excursions but cancelled all of them after having taken the first two. The contracted tour guide in one case spoke very poor English; the places visited by another was unimpressive.

Our cabin accommodations were good and our assigned steward was excellent. However, the two categories critical to any cruise, uneven service and poor food quatlity are too important to overlook or dismiss.
sandwichisle’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MD
Good
Dolphin Deck Inside Cabins, Balcony Cabins, Suite Cabins