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Westerdam Review

A Series of Disasters

Review for Pacific Coastal Cruise on Westerdam
6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2016
Cabin: Deluxe Ocean-View Verandah Stateroom

We have sailed HAL before and were satisfied. This was our first seven day Mexican Riviera cruise and it was at an optimal time of the year for us. Problems began before the cruise. We asked for late seating at dinner, preferably at a table for 6. Instead we were allocated open seating. Multiple complaints by phone resulted in rude retorts by HAL personnel. Eventually a written complaint was acknowledged and we were assigned late seating. However, upon arrival we found that we were still assigned open seating. This meant standing in a long line to complain aboard the ship. We were eventually assigned late seating, but only after senseless round of complaints. Late seating was not filled and our table for 6 had only four.

We were given key cards upon arrival. Following lunch, we went to our room to find that these cards were defective. Again, more waits in long lines to get into our room. Dining service during lunch was another series of problems. The main dinning was closed for lunch most days. This meant long lines and poor service in the buffet. Also, dining service in the buffet was being shut down by 2 PM, just when we were returning from shore excursions. Service staff were rude and unhelpful.

HAL is not noted for their entertainment and activities, but these were below expectation. HAL needs to understand that attention to detail is critical.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

The temperature control system was non-functional which made for hot days and very cold nights. Complaints were ignored by the staff. Otherwise, cabin was standard.

3 Helpful Votes
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