1. Home
  2. Cruise Reviews
  3. Grand Celebration
BAD AND GOOD SO READ ALL Booked a window handicapped cabin. My Mother is 94 and cant stand. i Have cancer and no feeling on right side of body so room was a necessity. We booked directly through cruise line which gave us "Groupon" price when informed what it was, which is 1/2 the ships. Don't pay more than "Groupon" price. It's always on there. We unpacked and repacked 3 times because we had NO AIR CONDITIONING THE ENTIRE TRIP. Went to guest services at least 6 times. Each room they showed us same problem. No a/c. Finally supervisor shows up. fellow with Russian accent. Was nice the first day. After second day was nasty and told me the problem was The old lady I was travelling with" Nice huh? Workman above rooms pounding all day long on ceiling. Guess rather than take out of service for a day and lose some money decide to let sail anyway. MANAGER WINDS UP GIVING US A SMALL FAN FOR THE ROOM ! FOR THE ENTIRE TRIP. Refused to give us compensation/refund. Wanted to move us again to another cabin. Inside, no window, not handicapped equipped. Said "They had A/C/ problems the last 2 voyages before this in different parts of the ship. But in ALL the handicapped rooms" which are located very end Aft. 90 degree Florida heat in a stuffy room with a fan and 2 people who cant even walk to go somewhere to escape the heat. There are no outside walk ways at all. You want air. Have to go to pool area which is surrounded by walls and filthy Plexiglas. Cant even see the ocean. Can be a very long walk too. Big ship. The crew and the food were very good. Dull at night. 7 bars/discos but no one in them. Things placed on calendar to do but when you arrived -no personnel there-no event. Vegas show. was short. Had an emcee who is about as funny as a rubber crutch. You spend 40 minutes listening to him asking people where their from. Casino is tiny. maybe 40 slots. 1 crap table, Roulette etc. Had to be tendered to go to Bimini. Nothing there but tiny beach and 2 stores. BE PREPARED you pay for EVERYTHING. + 18% added on. MANDATORY PREPAID TIPPING. $24.00 day. Cant tip on your own. So no incentive for good service. MANDATORY $18.00 day parking. Better ask before you do something or will wind up on bill. Finally after threatening to sue them for my mothers condition after 3 days they gave me a numbe rto call for customer service. Will call now and update. Couldnt wait to post so no one else falls into same trap.

A HORROR STORY !

Grand Celebration Cruise Review by rnr747

27 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Bahamas
BAD AND GOOD SO READ ALL

Booked a window handicapped cabin. My Mother is 94 and cant stand.

i Have cancer and no feeling on right side of body so room was a necessity.

We booked directly through cruise line which gave us "Groupon" price when informed what it was, which is 1/2 the ships. Don't pay more than "Groupon" price. It's always on there. We unpacked and repacked 3 times because we had NO AIR CONDITIONING THE ENTIRE TRIP. Went to guest services at least 6 times. Each room they showed us same problem. No a/c. Finally supervisor shows up. fellow with Russian accent. Was nice the first day. After second day was nasty and told me the problem was The old lady I was travelling with" Nice huh? Workman above rooms pounding all day long on ceiling. Guess rather than take out of service for a day and lose some money decide to let sail anyway.

MANAGER WINDS UP GIVING US A SMALL FAN FOR THE ROOM ! FOR THE ENTIRE TRIP.

Refused to give us compensation/refund. Wanted to move us again to another cabin. Inside, no window, not handicapped equipped. Said "They had A/C/ problems the last 2 voyages before this in different parts of the ship. But in ALL the handicapped rooms" which are located very end Aft. 90 degree Florida heat in a stuffy room with a fan and 2 people who cant even walk to go somewhere to escape the heat.

There are no outside walk ways at all. You want air. Have to go to pool area which is surrounded by walls and filthy Plexiglas. Cant even see the ocean. Can be a very long walk too. Big ship.

The crew and the food were very good. Dull at night. 7 bars/discos but no one in them. Things placed on calendar to do but when you arrived -no personnel there-no event.

Vegas show. was short. Had an emcee who is about as funny as a rubber crutch. You spend 40 minutes listening to him asking people where their from.

Casino is tiny. maybe 40 slots. 1 crap table, Roulette etc. Had to be tendered to go to Bimini. Nothing there but tiny beach and 2 stores. BE PREPARED you pay for EVERYTHING. + 18% added on. MANDATORY PREPAID TIPPING. $24.00 day. Cant tip on your own. So no incentive for good service. MANDATORY $18.00 day parking. Better ask before you do something or will wind up on bill.

Finally after threatening to sue them for my mothers condition after 3 days they gave me a numbe rto call for customer service. Will call now and update. Couldnt wait to post so no one else falls into same trap.
rnr747’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Bahamas Paradise Cruise Line Grand Celebration price drops
250,000+ people have entered their email

Cabin Review

Cabin
See above. All handicapped rooms with same problems.
Cant speak for other rooms