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We heard so much about how wonderful Uniworld is...Well not on this trip We came to find out that Uniworld doesn't operate this tour..they lease it out. The first thing they should do is get their name off of it What a disappointment....the service was bad, particularly the dining room,. Our waiter told us we should have gone on Viking, as they are better. Perhaps he is right. There was no air conditioning for most of the trip and the temps were in the 90's. In the lounge, where drinks are included, it was impossible to get one. 88 people on board, one waiter..one bar tender. One of the passengers tried to get behind the bar himself. Awful. On the deck, you had to ring for a waiter...good luck with that. There is more, but you get the idea... When we got back I reached out to Uniworld customer service, asked for some compensation. They said sorry, but no. But they would give us ship board credits on next voyage. There will not be a next voyage with this company.... Lots of other vendors...don't need to be disappointed....

Nothing Luxury about this Luxury Tour

Queen Isabel Cruise Review by Lewes33

4 people found this helpful
Trip Details
We heard so much about how wonderful Uniworld is...Well not on this trip

We came to find out that Uniworld doesn't operate this tour..they lease it out. The first thing they should do is get their name off of it

What a disappointment....the service was bad, particularly the dining room,. Our waiter told us we should have gone on Viking, as they are better. Perhaps he is right. There was no air conditioning for most of the trip and the temps were in the 90's. In the lounge, where drinks are included, it was impossible to get one. 88 people on board, one waiter..one bar tender. One of the passengers tried to get behind the bar himself. Awful.

On the deck, you had to ring for a waiter...good luck with that. There is more, but you get the idea...

When we got back I reached out to Uniworld customer service, asked for some compensation. They said sorry, but no. But they would give us ship board credits on next voyage. There will not be a next voyage with this company....

Lots of other vendors...don't need to be disappointed....
Lewes33’s Full Rating Summary
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Cabin Review

Cabin 11
room was fine. small but adrquate
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