Celebrity Reflection Review

Family cruise on Aqua Class

Review for Europe Cruise on Celebrity Reflection
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knaggsy
10+ Cruises • Age 70s

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Sail Date: Sep 2016
Cabin: AquaClass 2

We have cruised on celebrity Solstice class many times, this time it was a special event a family celebration. Very , very unusually for Celebrity, I thought the cleaning in the cabin was not up to the usual high standard. After three days I had influenza which was very bad. I eventually complained to the guest relations about the tardy cabin steward. ( again a first they are usually great) and in fairness the housekeeping guy came up, he arranged for a deep clean of the staterooms and gave us a different steward. It was then much better. Four of the six of us had flu. I am not saying we caught it in the cabin, I will never know, but if it had been spotless I would have felt better about it.

Some aspects of the cruise were very good. However I was very disappointed with Aqua class, the service and standard of food was not as good as the main dining room. We had drinks packages which we barely used because of illness. The sommelier didn't have a minute to spend with you he just ran past the table and sloshed some wine in. It was so sad and disappointing because it was meant to be so special for my family. What has really annoyed me, as I am very loyal to Celebrity is that I filled the guest questionnaire , ias did all the family , and we have had no feedback. I have also emailed my concerns to the company and had no response at all. What should have been a dream holiday for very special events turned out to be a nightmare leaving four of six people with an illness we still haven't recovered from. The medical were amazing and had me on a intravenous drip and nebuliser in no time, the care was great but the bill enormous almost as much as the cruise , we only got off the ship three times sceptic in Naples we got off in the port to go to the pharmacy. So shore excursions were out of the question .

Cabin Review

AquaClass 2

Beautiful balcony, comfortable loungers, great shower, just not kept to the standard we have come to expect on Celebrity. We had to fight to get the two bottles of water that should be delivered daily. After our complaint guest relations sent us a fruit basket which was nice , and housekeeping sent a bottle of champagne. I just feel that if the cabin had been properly sanitised we may not have been so very ill.

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