Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports away in Hong Kong without any prior notice, scrambling to get at least photos of them as they rushed us to the next waiting area. First few days ran out of foods, water, ice, coffee, juices, soft ice cream, and on and on! After 10 days, no changes.

First big tour we had paid for was canceled at 11pm the night before. No call or notice, just happened to read it in the room daily information paper. Took the $and put it in the on board account rather than the credit card we had paid for it on. The second port was a very bad snorkeling trip, in one of the most beautiful places to visit to see underwater life. A roped off spot with nothing empressive to see. The third spot,bali ,we were told we couldn't leave the ship until after all the tours through the ship were gone, we got to port and were cleared by customs by 7:30am but can't go to shore until almost 11am! Then when returning to the ship we had to wait for 2 hours to get back on board. This was on day 8, still empty ice cream, ice machine, water, juices machine, coffee, food still running out all the time, front guest services desk just doesn't seem to care, ask a question about anything and you will get a different story from each person behind desk, usually none of them is the truth or right.

Shore excursions desk the same, both very abrupt and of no help. Now when we got back from shore we're left a message that or great barrier reef tour has ben canceled also! $600 paid months ago not put on my c card, but in ship credit. Everyday has been another battle with one of the two desks. If we try to get another tour we're told it's too late they're sold out. Also it is average 30 min + wait to get nowhere with them. This is a very short list of the problems we, and hundreds of other passengers, if not 10 times that are encountering daily. I would not have believed that RC would be this bad.and along with all this they keep pushing for you to book another cruise in advance. Read more