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Queen Isabel Review

4.5 / 5.0
Editor Rating
52 reviews

As a travel agent, I returned my commission to my clients after this cruise...

Review for Queen Isabel to Europe River
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Aug 2016
Cabin: Outside Stateroom with French Balcony

Extensive Review of Uniworld cruise…

Very Disappointing!!! We expected a 10 but experienced a five. September 2016 Douro River Cruise

Beware…this is not a Uniworld product. The ship and crew are leased from Douro Azul River Cruise Lines, according to the ship hotel manager who was one of only two Uniworld employees on board. Both of the Uniworld managers had only been on the ship since the day before we arrived. They were as frustrated with the staff and as disappointed as my nine guests and I. The manager stated that he had never encountered a crew that cared less about customer service and pride in performance than this one. The crew, I was told, is not trained by Uniworld but by Douro Azul. Throughout the cruise there seemed to be an element of animosity and contempt from the Douro Azul crew towards the Uniworld management. The attitude seemed to be that “we are Douro Azul, not Uniworld.” We all felt very sorry for the Uniworld manager. He seemed out of his element. Evidently they have partnered with Douro Azul since 2011 so you’d think they would have their act together by now. The capacity of the ship is 118 and I was told that there were only 90 passengers on board.

Cabin Review

Outside Stateroom with French Balcony

Cabin 1

Very nice bed linens. Nice sized shower. Serviced only twice per day.

23 Helpful Votes
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