Viking Gullveig Cruise Review by Traveler125
- Sail Date: October 2016
- Destination: Europe River
- Cabin Type: Veranda Suite
Viking was not responsible to the river blockage, but how they handled the situation was poor. We had a large room with balcony but could rarely use it due to being gone most of the day (the river cruising part of the trip was not possible the last few days), and because we usually had another Viking ship moored next to us when docked, resulting in our curtains usually being closed while not moving. We were also moored at industrial area docks due to the large number of ships being jammed up by the river blockage, so there was nothing to see in the area even if we had had time to explore the area while docked.
Viking had about 11 river vessels in 2011. Since that time they’ve added over 50 vessels to their fleet, with about 35 of those being added in the last 2.5 years. It’s obvious their rapid growth has impacted quality, and they seem to be having trouble adequately staffing the vessels. Venues are very crowded. And ships mooring at popular locations can be three deep. As an example, almost every night our ship was re-positioned at the same mooring to either let another ship in closer to shore or to let one out. We never knew what we would see when we opened our curtains in the morning.
This is not a cheap vacation. With Viking's obvious emphasis on growing revenue and earnings, apparently at the expense of customer satisfaction, it’s definitely a case of buyer beware.
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