First of all, let me state that the crew, food, room and general amenities of the ship were all very good.
However, the cruise itinerary was not what it should have been.
The cruise was a 5 day from Baltimore to Bermuda.
Understandably Royal Caribbean cannot control the weather. However, they can inform, explain, and give options to their customers. They do not do this.
The ship left the port an hour earlier, because according to the Captain, the coast guard was going to close the Chesapeake Bay.
If this was so, why not give the customers the option of leaving the ship as opposed to taking them out to very bad ocean conditions ?
24 hours of rocking and rolling and half of the guests and crew were sea sick we finally docked in Bayonne NJ. So Bermuda turned into New York City.
I have researched and the cruise the week before mine and the week after mine had the same trip. Royal Caribbean states they cannot control hurricane conditions - but they made the most of 3 cruises going only to NYC.
They could have cancelled the cruise and spared the people on board a lot of sickness and anxiety. Instead they took them on a very rough ride and disappointing destination.
They offered a "certificate" for a future cruise that excludes "port and taxes" which is roughly 70% of the original fee.
Because the deception of misleading those on board - to believe this was not planned but happenstance - I have lost trust in Royal Caribbean. I imagine others feel the same, so the offer is not as generous as it seems. I will never cruise Royal Caribbean again.
Steward was very sympathetic. Mostly we were ill in bed.
Wish we would have gone home
King's wharf is a great port - we never made it there.