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We enjoyed our Breeze cruise so much, and the Vista was so hyped as the flagship, that we booked this two years ago. Much was made of the new Havana Cabanas and all of the amenities. Here are some things you need to know. DO NOT WASTE YOUR MONEY on the Spa Package. The Spa area is so oversold that you cant get in to use the chairs, they are always taken. Gone are the days of find dining. The tablecloths are gone except for Captains night. The table service is none existent. Plates were not retired and sat there from one course to the next. No water poured. Just unbelievable how deteriorated the service was in the Dining Room. The "Your time dining" is a joke. The lines were very long and disorganized the first two nights. You have to check in, get a device and wait for a half hour to go to your dining room, which is on another floor. They didnt even tell the Platinums in line that they could just walk in. The shopping area is choppy and poorly merchandised. I was able to compare prices to US and Barcelona, and to my amazement prices exceeded Manufacturer's suggested, such as Swarovski, by several dollars per item. Customer Service was on the verge of hostility from this mostly slavian crew. We are Platinum and will probably not go to Carnival again. We are exploring other options. We left Carnival in the 90s because of a decline in customer service and came back after a surprisingly good cruise a few years ago. We feel that they are as bad as they had become then. It is a cattle-herding experience. The Breeze was an awesome experience with good ship layout, we may try that again, but as far as any other ship. We are done. So long Carnival, I doubt you care.

A huge disappointment!

Carnival Vista Cruise Review by mary_p

23 people found this helpful
Trip Details
  • Sail Date: October 2016
  • Destination: Transatlantic
  • Cabin Type: Balcony
We enjoyed our Breeze cruise so much, and the Vista was so hyped as the flagship, that we booked this two years ago. Much was made of the new Havana Cabanas and all of the amenities.

Here are some things you need to know. DO NOT WASTE YOUR MONEY on the Spa Package. The Spa area is so oversold that you cant get in to use the chairs, they are always taken.

Gone are the days of find dining. The tablecloths are gone except for Captains night. The table service is none existent. Plates were not retired and sat there from one course to the next. No water poured. Just unbelievable how deteriorated the service was in the Dining Room. The "Your time dining" is a joke. The lines were very long and disorganized the first two nights. You have to check in, get a device and wait for a half hour to go to your dining room, which is on another floor. They didnt even tell the Platinums in line that they could just walk in.

The shopping area is choppy and poorly merchandised. I was able to compare prices to US and Barcelona, and to my amazement prices exceeded Manufacturer's suggested, such as Swarovski, by several dollars per item.

Customer Service was on the verge of hostility from this mostly slavian crew.

We are Platinum and will probably not go to Carnival again. We are exploring other options. We left Carnival in the 90s because of a decline in customer service and came back after a surprisingly good cruise a few years ago. We feel that they are as bad as they had become then. It is a cattle-herding experience.

The Breeze was an awesome experience with good ship layout, we may try that again, but as far as any other ship. We are done. So long Carnival, I doubt you care.
mary_p’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8G 6453
The cabin was pretty standard and the steward kept it clean.
Deck 11 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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