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Having sailed with celebrity cruises 3 times before and had a wonderful time we choose this cruise for its destinations feeling full sure the ship would be great. Destinations were really great however the ship now seems to have been down graded to 3 star instead of the 5 star luxury we have had previously. The holiday was more expensive than the year previously so no changes to previous holidays were expected. To begin with the food and service for our evening meal was not up to the usual standard. We had booked my time dinning and was rudely told by one of the hostesses there was no times not just for the first night but for the whole of the holiday between 6:30 and 8:30 available as these were completely booked up. Therefore we never had the same waiters, on one evening our wine waiter who was very rude over a wine he incorrectly brought. Our morning waitress also argued over bringing us freshly squeezed orange and said the concentrate was just the same. We had paid for a premium drinks package. Also the formal evening had been changed to a so called chic night which was another way of saying anything goes. Only one of these evenings were on sea days the other two were when we were in port. This being different to all previous cruises We had not been informed about this prior to sailing and had therefore paid for extra cases on the flight in order to bring black tie dress suit and evening dresses. The glamour was completely taken out of the evenings. The entertainment was also very poor there was not the usual variety. all in all we were very disappointed in the whole experience on ship this time. We decided to have a treat and go to the Tuscany Grill which was super there we were asked if we were enjoying our time on board by the manager. So we explained our disappointments he took these on board and low and behold from the following night we suddenly received a table in the same spot with the same waiters, better quality food and gushed over which we didn't want. It was such a shame that it couldn't have been better from the start and that we had to feel uncomfortable complaining before getting the service we had always had previously without fuss. Will we sail with Celebrity again Im not sure this also included the friends we went with.

Lost its Sparkle

Celebrity Equinox Cruise Review by ChristineLumb

1 person found this helpful
Trip Details
Having sailed with celebrity cruises 3 times before and had a wonderful time we choose this cruise for its destinations feeling full sure the ship would be great.

Destinations were really great however the ship now seems to have been down graded to 3 star instead of the 5 star luxury we have had previously.

The holiday was more expensive than the year previously so no changes to previous holidays were expected.

To begin with the food and service for our evening meal was not up to the usual standard. We had booked my time dinning and was rudely told by one of the hostesses there was no times not just for the first night but for the whole of the holiday between 6:30 and 8:30 available as these were completely booked up. Therefore we never had the same waiters, on one evening our wine waiter who was very rude over a wine he incorrectly brought. Our morning waitress also argued over bringing us freshly squeezed orange and said the concentrate was just the same. We had paid for a premium drinks package.

Also the formal evening had been changed to a so called chic night which was another way of saying anything goes. Only one of these evenings were on sea days the other two were when we were in port. This being different to all previous cruises We had not been informed about this prior to sailing and had therefore paid for extra cases on the flight in order to bring black tie dress suit and evening dresses. The glamour was completely taken out of the evenings.

The entertainment was also very poor there was not the usual variety.

all in all we were very disappointed in the whole experience on ship this time.

We decided to have a treat and go to the Tuscany Grill which was super there we were asked if we were enjoying our time on board by the manager. So we explained our disappointments he took these on board and low and behold from the following night we suddenly received a table in the same spot with the same waiters, better quality food and gushed over which we didn't want.

It was such a shame that it couldn't have been better from the start and that we had to feel uncomfortable complaining before getting the service we had always had previously without fuss.

Will we sail with Celebrity again Im not sure this also included the friends we went with.
ChristineLumb’s Full Rating Summary
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Cabin Review

Concierge Class
Cabin C1 9322
Excellent with perfect cabin stewards. They worked with a cheerful smile and pleasantries
Resort Deck Balcony Cabins, Suite Cabins