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Just back from a 4 day cruise on the Enchantment. It was a good cruise with a few odd things which we do not know had changed on RCCL. The ship was clean although some wear in a number of places. Stateroom was great although a bit small in the bath area even for an inside room. Smaller than other similar ships we have been on with same passenger complement. Food was great and entertainment staff was excellent. Most of all the staff in all positions overall were very friendly. Probably the most friendly staff across the board in all areas than on the other ten cruises we have sailed. We have been on ten cruises on several lines. You always have some great staff members on other ships but in some areas you meet some that are not too friendly at all. The Enchantment was voted the most friendly RCCL ship of their company and I can see that it is justified. For those that are concerned about staff medical responses at sea, I can say from first hand witness that the Enchantment was very prompt to 3 medical emergencies (Alpha-Alpha-Alpha) that I saw, hooray for the medical team and shipboard response crew members. The ship was prepared for the flu with hand cleansing stations scattered throughout the ship. All in all it was a fun and enjoyable 4 days. Now for the changes that RCCL has apparently made at least on this ship:1. The automatic gratuities that are typically placed on the final bill were not automatic at all. Each passenger had to sign a separate form at the reception area to have tips added to their end of cruise bill. We took care and signed our forms but just did not expect to have a choice. Not sure all the passengers got the word on this although it was announced at various venues.2. The constant loudspeaker announcements you hear on some cruises were very minimal. Even on the final morning there were no wakeup annoucements at all. There was no "Jack and Jill come to pay your final bill" type that I am sure you are familiar with. This is a good thing.3. The buffet was open only one of the four nights after 10:30 which we found unusual. Most ships the buffet is always open for late buffet or snack. There was a outdoor by the pool buffet one night but the weather was not very cooperative and it was hard to eat and enjoy he venue. Our group did not understand this RCCL buffet closing unless it was to save money. The room service was limited on selection.4. The art auction area in the main centrum area was not big enough to accomodate the crowd and let other passengers pass easily through the main corridor. The art auction should be held in one of the lounges which are empty and unused during the same time, such as Boleros.5. The pool area should have a few more water features for children, it could be easily worked into the current floor plan of the pool area. There were quite a few children on the cruise and their play area was just minimal.We enjoyed the Enchantment and will sail RCCL ships again. The only poor area was the terminal area at Port Everglades. The building was old and dirty with no air conditioning. Very hot on embarkation and long lines everywhere. Just a miserable time before we got on the ship. We had the same old building on a Costa cruise previously and it was also teriible. If you leave out of Port Everglades just hope you get assigned one of the newer terminals.

Things are not always the same as you expect

Enchantment of the Seas Cruise Review by ranger838

1 person found this helpful
Trip Details
  • Sail Date: May 2009
  • Destination: Bahamas
Just back from a 4 day cruise on the Enchantment. It was a good cruise with a few odd things which we do not know had changed on RCCL. The ship was clean although some wear in a number of places. Stateroom was great although a bit small in the bath area even for an inside room. Smaller than other similar ships we have been on with same passenger complement. Food was great and entertainment staff was excellent. Most of all the staff in all positions overall were very friendly. Probably the most friendly staff across the board in all areas than on the other ten cruises we have sailed. We have been on ten cruises on several lines. You always have some great staff members on other ships but in some areas you meet some that are not too friendly at all. The Enchantment was voted the most friendly RCCL ship of their company and I can see that it is justified. For those that are concerned about staff medical responses at sea, I can say from first hand witness that the Enchantment was very prompt to 3 medical emergencies (Alpha-Alpha-Alpha) that I saw, hooray for the medical team and shipboard response crew members. The ship was prepared for the flu with hand cleansing stations scattered throughout the ship. All in all it was a fun and enjoyable 4 days. Now for the changes that RCCL has apparently made at least on this ship:1. The automatic gratuities that are typically placed on the final bill were not automatic at all. Each passenger had to sign a separate form at the reception area to have tips added to their end of cruise bill. We took care and signed our forms but just did not expect to have a choice. Not sure all the passengers got the word on this although it was announced at various venues.2. The constant loudspeaker announcements you hear on some cruises were very minimal. Even on the final morning there were no wakeup annoucements at all. There was no "Jack and Jill come to pay your final bill" type that I am sure you are familiar with. This is a good thing.3. The buffet was open only one of the four nights after 10:30 which we found unusual. Most ships the buffet is always open for late buffet or snack. There was a outdoor by the pool buffet one night but the weather was not very cooperative and it was hard to eat and enjoy he venue. Our group did not understand this RCCL buffet closing unless it was to save money. The room service was limited on selection.4. The art auction area in the main centrum area was not big enough to accomodate the crowd and let other passengers pass easily through the main corridor. The art auction should be held in one of the lounges which are empty and unused during the same time, such as Boleros.5. The pool area should have a few more water features for children, it could be easily worked into the current floor plan of the pool area. There were quite a few children on the cruise and their play area was just minimal.We enjoyed the Enchantment and will sail RCCL ships again. The only poor area was the terminal area at Port Everglades. The building was old and dirty with no air conditioning. Very hot on embarkation and long lines everywhere. Just a miserable time before we got on the ship. We had the same old building on a Costa cruise previously and it was also teriible. If you leave out of Port Everglades just hope you get assigned one of the newer terminals.
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