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We choose this cruise to celebrate our 10th wedding anniversary, we decided to take our kids (both adults) along and make it a family holiday. We had taken our first cruise with Thomson's on the Dream so as we knew the ship we didn't anticipate any problems. OHH HOW WRONG WERE WE!! Our problems started on the 2nd night of the cruise. After the usual first day of travelling and the excitement of exploring the ship, showing the kids about we had a late night and got to bed around 12:30am so no problems. Next night we were tired and decided to go for an early night. We went to the cabin around 9:00pm and then it started. Our cabin was right below the Medusa lounge we could hear the entertainment, we went to reception and got some ear plugs, this didn't help, however we watched TV for a while then just after 12:00am the entertainment stopped and got to sleep. Next night the showcase staff were on in the Medusa lounge we thought they were coming through the cabin roof, it was a nightmare the cabin was shaking with the dancing the music was so loud we could hear everything they sang, the banging on the floor from the drummer was so bad we had to sit with ear plugs and the TV full volume and we still could hear the noise from above, this went on again till just after 12:00am. Next day we spoke to one of the Officers, Craig Fischer, about moving cabins, only to be told that the ship was fully booked, he then went onto tell us that this happens every 3-4 weeks and there is nothing he can do as it is head office who takes the bookings and fills the boat, it is him who has to allocate the cabins and we were just one of the unlucky ones. He then offered £100 on board spending, which we refused as we thought this was an insult. The next two nights we had to stay up till after 12:00am. The last night of our nightmare was the icing on the cake, 12:00am still awake(entertainment playing) 1:00am still awake(kids running about the dance floor), 1:40am still awake (kids still running about the dance floor) we phoned reception three times to be told it will finish in 5 minutes, they would not send anyone to the Medusa to stop the kids running about. We finally got to sleep around 2:00am, we had to vacate the cabin before 8:00am. Thomson's sell this cabin to customer's knowing the problems it can cause. They allow people to waste money on what should be a good holiday that they have worked hard for and saved money to pay for. TIP for Thomson's management. SPEND SOME MONEY AND GET THIS CABIN SOUND PROOFED.

Thomson Dream Nightmare

Marella Dream Cruise Review by Ander26171

8 people found this helpful
Trip Details
We choose this cruise to celebrate our 10th wedding anniversary, we decided to take our kids (both adults) along and make it a family holiday. We had taken our first cruise with Thomson's on the Dream so as we knew the ship we didn't anticipate any problems. OHH HOW WRONG WERE WE!!

Our problems started on the 2nd night of the cruise.

After the usual first day of travelling and the excitement of exploring the ship, showing the kids about we had a late night and got to bed around 12:30am so no problems. Next night we were tired and decided to go for an early night. We went to the cabin around 9:00pm and then it started. Our cabin was right below the Medusa lounge we could hear the entertainment, we went to reception and got some ear plugs, this didn't help, however we watched TV for a while then just after 12:00am the entertainment stopped and got to sleep. Next night the showcase staff were on in the Medusa lounge we thought they were coming through the cabin roof, it was a nightmare the cabin was shaking with the dancing the music was so loud we could hear everything they sang, the banging on the floor from the drummer was so bad we had to sit with ear plugs and the TV full volume and we still could hear the noise from above, this went on again till just after 12:00am. Next day we spoke to one of the Officers, Craig Fischer, about moving cabins, only to be told that the ship was fully booked, he then went onto tell us that this happens every 3-4 weeks and there is nothing he can do as it is head office who takes the bookings and fills the boat, it is him who has to allocate the cabins and we were just one of the unlucky ones. He then offered £100 on board spending, which we refused as we thought this was an insult. The next two nights we had to stay up till after 12:00am.

The last night of our nightmare was the icing on the cake, 12:00am still awake(entertainment playing) 1:00am still awake(kids running about the dance floor), 1:40am still awake (kids still running about the dance floor) we phoned reception three times to be told it will finish in 5 minutes, they would not send anyone to the Medusa to stop the kids running about. We finally got to sleep around 2:00am, we had to vacate the cabin before 8:00am.

Thomson's sell this cabin to customer's knowing the problems it can cause. They allow people to waste money on what should be a good holiday that they have worked hard for and saved money to pay for.

TIP for Thomson's management. SPEND SOME MONEY AND GET THIS CABIN SOUND PROOFED.
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Cabin Review

Cabin 7070
Absolute nightmare of a cabin, ti is right below the medusa lounge and should be avoided at all costs.
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