This was our 69th cruise, but our first AND LAST on NCL! First, they transposed two numbers of our room, and had our credit card registered to another passenger. It took about 45 minutes in line at the embarkation desk to get it straight. NCL wouldn't even have noticed if I hadn't questioned the clerk about which credit card they had on file. The service and food in the dining rooms were ridiculously poor. The trivia games were a joke, and the ship needs major refurbishing. The excursions were so disappointing and expensive. The air conditioning on our bus in Acapulco was not working well, and it was scorching hot! We all begged the tour guide to take us back to the ship, but he refused and forced us to go to a "mall" consisting of one over-priced shop. In Cartagena, we were in the last carriage and couldn't hear a word on our ear pieces. Then, when we got off the carriage, we looked around and couldn't find a soul from our group! He hadn't told us when or where to meet the bus, and we were frantic! After searching up and down the crowded sidewalk, we finally saw someone we recognized. For the first time ever, I was anxious to get off a ship and go home!
Disppointing!View All 46 Horse Carriage Tour Reviews