1. Home
  2. Cruise Reviews
  3. Oosterdam
This was my 12-13th cruise and we had heard that HAL was among the best -- we found them among the worst. Poor, absent, on the verge of unfriendly, service; room steward constantly complaining about being overworked. Truly awful, repetitious food with few choices (even their BBQ was bad -- cold and VERY few choices); the simplest things, like getting a glass of milk,were all but impossible and the hours for the Lido deck buffet were very short -- tried to get dinner at 8:45 but everything was closed! No service either, just had to push dishes aside and get our own drinks while servers huddled together talking -- every day for 12 days. Entertainment was poor and there were few activities to do onboard. Most irritating was that there was a constant barrage of people selling things that are often free (such as the therapy pool) on other ships. We stayed in a veranda room and it was so small that you couldn't get to the veranda when extra (uncomfortable) bed open. Could only get by the regular bed by going sideways. Will never travel on another HAL ship.

Never again Holland America

Oosterdam Cruise Review by janmader

6 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Eastern Mediterranean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
This was my 12-13th cruise and we had heard that HAL was among the best -- we found them among the worst. Poor, absent, on the verge of unfriendly, service; room steward constantly complaining about being overworked. Truly awful, repetitious food with few choices (even their BBQ was bad -- cold and VERY few choices); the simplest things, like getting a glass of milk,were all but impossible and the hours for the Lido deck buffet were very short -- tried to get dinner at 8:45 but everything was closed! No service either, just had to push dishes aside and get our own drinks while servers huddled together talking -- every day for 12 days. Entertainment was poor and there were few activities to do onboard. Most irritating was that there was a constant barrage of people selling things that are often free (such as the therapy pool) on other ships. We stayed in a veranda room and it was so small that you couldn't get to the veranda when extra (uncomfortable) bed open. Could only get by the regular bed by going sideways. Will never travel on another HAL ship.
janmader’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Oosterdam price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews