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Critic This cruise has been a punishment on our sense of smell. First is the long walk to our cabin which gives us a variety of scents. The mid-ship portion has a nice flowery smell of an air freshener and then we hit the forward section where our cabin is and the lovely odour of the head comes wafting to our noses. Now I fear we will be sleeping within the ode de toilet but the fear doesn't bare out as the cabin is odour fee. Two of our bags are present so we unpack those and read the “what's happening today” where we see we shouldn't worry about our stray bag for another 5 hours. So off we go to explore the ship when I spot a familiar looking bag all alone in a hallway near the aft section of mid-ship. The colour tag is not the one I put on it but the personal name tag is mine! So back to the cabin we go and unpack it. I hope the crew member that left it there didn't search for it too long. After a bizarre incident in O'Sheehan's which I will explain later we returned to our cabin. Again through the flowery scent followed quickly by an open sewer but now mixed with diesel exhaust. We open the cabin door and the burned diesel odour has filled our cabin. We vent the room using the bathroom fan and along comes our Steward. We ask him what's up with the smell and he isn't quite getting what the problem is but would have someone look into it. I'm guessing the wind changed direction and since we are going as slow as possible (we are taking all night to do what the ferry does in 90 minutes) it is possible our own exhaust was blowing back to our air intakes as the problem did not reoccur and we never heard back from anyone about it. On our first sea day we decided we were going to sleep in but at 8:30ish (yes that's not yet sleeping in to us) we were woken by the powerful smell of paint. The cabin was full of it. It was so strong I thought they'd painted our cabin as we slept. The smell got stronger as time went by to the point I was considering evacuating to fresh air for fear of a gassing. We did our morning routine and left thinking surely the passageway would be full of the noxious gas but no, it was still its head smelling self. The hall smelled as if the toilet vacuum was venting there. We took our stoned (paint fumes) selves to the front desk. The desk clerk we spoke to went away, presumably to see where there is painting taking place, and after a lengthy absence he returned with a thank you he will look into it and leave us message on our phone. We got a message saying he’d t spoken with the maintenance supervisor and requested any further painting be halted. During the last potion of the cruise the familiar smell of paint returned to our cabin while were out on an excursion. This time the maintenance supervisor came to the cabin and confirmed we were smelling paint (in case we were mistaken?). He said he’d look into it. This was the last we heard from him and the last time we had paint in our cabin. Now for some positive and the O'Sheehan's event. I was having a beer on our first night and while my glass was sitting on the table I noticed it appeared as if I had spilled a bit, however the puddle was growing yet the glass was not overflowing. To see where it was coming from I lifted my glass. Suddenly the glass emptied all over the table and flowed on to my lap and that of my wife. As we leapt away from the fall of the beer I saw the top of the glass in my hand and the bottom of the glass still on the table. Seems the glass cracked all the way around and the beer was oozing through the crack until I lifted it up. The ship did pick up the cleaning bill for both of our outfits without hesitation. We were presented with a bottle of wine and chocolates twice. When I asked the person delivering them he didn’t know why we were getting them. I thought because I made two complaints perhaps? I did notice several others were getting the same thing so unless there were a lot of complaints I doubt this is why. Going freestyle (our first time) lets you eat when you're ready but only if they have space. We tried to make reservations which some of the ship’s paperwork recommended and they allowed it once but every other night they insisted they were not needed. On a couple occasions we arrived for dinner there was no line to get in there were several tables with diners along with empty seats. I guess those folks were not the sociable type cruisers because we were seated on a sofa at the kitchen entrance and asked to wait. After this we were always greeted pleasantly at Tzars by the hostess who, even though we didn’t eat there every night, knew us and our cabin number on sight. She routinely had us seated at or very near the big windows. Our thoughts on the remainder of the ship are mixed. We did like the layout of the ship itself and the variety of places to sit and eat or drink. Which is the purpose of a cruise isn’t it? While the food service was lacking we did find most of the food to be good. Of the eateries we partook most of the servers were not nearly attentive enough. The buffet always had a large selection of food and seating was not a serious difficulty as we have no trouble sharing. While we found the food in the buffet to be good, virtually every edge of every table we sat at was sticky. It seems like they wash the tops but not the sides. Our cabin carpet was very dirty. It looked like it needed a good cleaning more than a year ago. They began to change carpets in the halls during our cruise so hopefully the cabins are getting changed soon. The bathroom was a bit strange as the toilet was in on an angle and one corner of the seat was very close to a wall forcing one to sit sidesaddle. There was a serious lack of water pressure in the sink. Rinsing a toothbrush was a real challenge. We found most of the railings on stairways, elevators and halls to be sticky and in need of the washie washie team! Events during the cruise were disorganized. Of note was the Customs inspection in Astoria. The staff were calling out deck numbers to the que long before the previous decks had cleared Customs. This made the line for screening extremely long. A large number of procedures outlined in the “what's happening today”, on the TV, or over the public address system were in conflict with each other. The Cruise Director staff and the lounge entertainment were a bit cruder with their jokes than I would have expected. They didn’t cross my line as I can be pretty crude however, my wife was not too impressed. The acts were good but their jokes and those of the staff went a bit too far. Other than the smells in the cabin, a sense of a lack of organization, and my higher expectations, the overall cruise was acceptable. I was able to relax and enjoy most of my time onboard. However, for me to sail with NCL again it will have to be the right itinerary and the right price point now that I know what to expect.

At least we were able to relax.

Norwegian Jewel Cruise Review by Ivhearted

3 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Mexican Riviera
  • Cabin Type: Inside
Critic

This cruise has been a punishment on our sense of smell. First is the long walk to our cabin which gives us a variety of scents. The mid-ship portion has a nice flowery smell of an air freshener and then we hit the forward section where our cabin is and the lovely odour of the head comes wafting to our noses. Now I fear we will be sleeping within the ode de toilet but the fear doesn't bare out as the cabin is odour fee.

Two of our bags are present so we unpack those and read the “what's happening today” where we see we shouldn't worry about our stray bag for another 5 hours. So off we go to explore the ship when I spot a familiar looking bag all alone in a hallway near the aft section of mid-ship. The colour tag is not the one I put on it but the personal name tag is mine! So back to the cabin we go and unpack it. I hope the crew member that left it there didn't search for it too long.

After a bizarre incident in O'Sheehan's which I will explain later we returned to our cabin. Again through the flowery scent followed quickly by an open sewer but now mixed with diesel exhaust. We open the cabin door and the burned diesel odour has filled our cabin. We vent the room using the bathroom fan and along comes our Steward. We ask him what's up with the smell and he isn't quite getting what the problem is but would have someone look into it.

I'm guessing the wind changed direction and since we are going as slow as possible (we are taking all night to do what the ferry does in 90 minutes) it is possible our own exhaust was blowing back to our air intakes as the problem did not reoccur and we never heard back from anyone about it.

On our first sea day we decided we were going to sleep in but at 8:30ish (yes that's not yet sleeping in to us) we were woken by the powerful smell of paint. The cabin was full of it. It was so strong I thought they'd painted our cabin as we slept. The smell got stronger as time went by to the point I was considering evacuating to fresh air for fear of a gassing.

We did our morning routine and left thinking surely the passageway would be full of the noxious gas but no, it was still its head smelling self. The hall smelled as if the toilet vacuum was venting there.

We took our stoned (paint fumes) selves to the front desk. The desk clerk we spoke to went away, presumably to see where there is painting taking place, and after a lengthy absence he returned with a thank you he will look into it and leave us message on our phone. We got a message saying he’d t spoken with the maintenance supervisor and requested any further painting be halted.

During the last potion of the cruise the familiar smell of paint returned to our cabin while were out on an excursion. This time the maintenance supervisor came to the cabin and confirmed we were smelling paint (in case we were mistaken?). He said he’d look into it. This was the last we heard from him and the last time we had paint in our cabin.

Now for some positive and the O'Sheehan's event. I was having a beer on our first night and while my glass was sitting on the table I noticed it appeared as if I had spilled a bit, however the puddle was growing yet the glass was not overflowing. To see where it was coming from I lifted my glass. Suddenly the glass emptied all over the table and flowed on to my lap and that of my wife. As we leapt away from the fall of the beer I saw the top of the glass in my hand and the bottom of the glass still on the table. Seems the glass cracked all the way around and the beer was oozing through the crack until I lifted it up. The ship did pick up the cleaning bill for both of our outfits without hesitation.

We were presented with a bottle of wine and chocolates twice. When I asked the person delivering them he didn’t know why we were getting them. I thought because I made two complaints perhaps? I did notice several others were getting the same thing so unless there were a lot of complaints I doubt this is why.

Going freestyle (our first time) lets you eat when you're ready but only if they have space. We tried to make reservations which some of the ship’s paperwork recommended and they allowed it once but every other night they insisted they were not needed. On a couple occasions we arrived for dinner there was no line to get in there were several tables with diners along with empty seats. I guess those folks were not the sociable type cruisers because we were seated on a sofa at the kitchen entrance and asked to wait. After this we were always greeted pleasantly at Tzars by the hostess who, even though we didn’t eat there every night, knew us and our cabin number on sight. She routinely had us seated at or very near the big windows.

Our thoughts on the remainder of the ship are mixed. We did like the layout of the ship itself and the variety of places to sit and eat or drink. Which is the purpose of a cruise isn’t it? While the food service was lacking we did find most of the food to be good. Of the eateries we partook most of the servers were not nearly attentive enough. The buffet always had a large selection of food and seating was not a serious difficulty as we have no trouble sharing. While we found the food in the buffet to be good, virtually every edge of every table we sat at was sticky. It seems like they wash the tops but not the sides.

Our cabin carpet was very dirty. It looked like it needed a good cleaning more than a year ago. They began to change carpets in the halls during our cruise so hopefully the cabins are getting changed soon. The bathroom was a bit strange as the toilet was in on an angle and one corner of the seat was very close to a wall forcing one to sit sidesaddle. There was a serious lack of water pressure in the sink. Rinsing a toothbrush was a real challenge.

We found most of the railings on stairways, elevators and halls to be sticky and in need of the washie washie team!

Events during the cruise were disorganized. Of note was the Customs inspection in Astoria. The staff were calling out deck numbers to the que long before the previous decks had cleared Customs. This made the line for screening extremely long. A large number of procedures outlined in the “what's happening today”, on the TV, or over the public address system were in conflict with each other.

The Cruise Director staff and the lounge entertainment were a bit cruder with their jokes than I would have expected. They didn’t cross my line as I can be pretty crude however, my wife was not too impressed. The acts were good but their jokes and those of the staff went a bit too far.

Other than the smells in the cabin, a sense of a lack of organization, and my higher expectations, the overall cruise was acceptable. I was able to relax and enjoy most of my time onboard. However, for me to sail with NCL again it will have to be the right itinerary and the right price point now that I know what to expect.
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Cabin Review

Inside
Cabin ID 8001
The cabin was small but we booked a small cabin. In the Queen bed set up one side had to crawl on the bed to get into bed do to furnishings and walls. The carpets were in desperate need of a cleaning. The washroom was poorly laid out as the toilet seat almost touched the opposite wall on a corner (installed on an angle). There was very low water pressure in the sink. The shower seemed fine. It is at the front so the anchor drops were loud (new this going in) and it took them several drops to get it to set for the one and only tender port.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews