• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Norwegian Epic Review

4.5 / 5.0
Editor Rating
4228 reviews
24 Awards

NCL staff will fight you tooth and nail instead of just doing the right thing.

Review for Norwegian Epic to the Western Mediterranean
User Avatar
2-5 Cruises • Age 30s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Oct 2016
Cabin: Balcony

Norwegian is a terribly inconsistent product. I have been on 3 of their ships, with a different experience each time. The customer service has been consistently poor, however.

On the Epic, as with all our cruises, we had a mini suite with a balcony. We were told to ask about a Haven upgrade, but the epic literally has a full time metal sign (oh yeah, they went all out) at their front desk saying "We are sailing at capacity. Room upgrades are not available."

Clearly, they just put this sign out there to control the masses, because they don't want to hassle with giving you an upgraded room. Greedy.

Cabin Review


Cabin BD

We got to our room. There was no bathroom. Yeah, the genius group of Ivy League MBA's who undoubtedly designed this ship managed to squeeze every single penny out of it. There was no bathroom. There was a toilet pod and a shower pod right there in our room. With frosted glass. Try going to the bathroom in privacy... not gonna happen. On other ships with mini suites, this was no the case.

Port Reviews

Rome (Civitavecchia)

NCL totally messed up our whole vacation to Italy.... by canceling a tour with airport transfer last minute. They messed this up. This cruise terminal is hard to get to. They did not make it right.

140 Helpful Votes

Find a Norwegian Epic Cruise from $447

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.