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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Got me twice never again

Norwegian Jewel Cruise Review by wgb7428

6 people found this helpful
Trip Details
  • Sail Date: Oct 2016
  • Destination: the Mexican Riviera
  • Cabin Type: Inside

Only selected this cruise because they cancelled all cruises from Houston three days after I booked. Had to use the $250 deposit. Should have just eaten the $250. NCL doesn't care about it's customers. Change in itinerary and can't even contact me or my TA. NCL is to cheap to take ship out of service for three weeks they try fixing and updating while at sea. I've never been on a cruise where they're replacing carpet during the cruise. If they know it takes 12 hours to get from Puerto Vallarta to Cabo then why play the game of everybody on board at 1430 to hopefully leave at 1500. Why didn't you just let us have a second full day and have everybody back on at 1830 to leave at 1900?

Don't get the dining package. just seems odd that on the first sea day five couples show up at Teppanyaki with 1730 reservations, but according to NCL none of us had reservations and all of us had their dining package. Turned out all my reservations were non-existent.

Only place that had somewhat comfortable chairs was the Shakers lounge. Even the seats in the atrium seating was uncomfortable. Went to Cagney's Steak House, the seat cushions were so worn when I sat down the only thing holding me up was the wood frame of the chair. Don't even want to talk about how worn out the mattresses are.

In 2014 NCL published story about change in MDR menu. Only change was loss of prime rib and lobster from menu. MDR food still terrible. Now expect you to pay $26.00 for a lobster tail. If you wanted steak in MDR $17.00 Only cruise where food in the buffet was better than the MDR. Their goal is to get everyone to spend money in their speciality restaurants. It takes three idiots to check in one group at the Tsar dining room while other people are standing waiting.

The one thing that NCL does do good is their production shows.

It's a shame that NCL treats people this way and expects their staff to make up for corporate incompetence. Recommend change name to No Clue Line or Nucklehead Cruise Line because it's run by a bunch of knucklheads.

wgb7428's Full Rating Summary
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Cabin Review

Cabin IX 9085

AC didn't work, mattress worn out, no bathmat. Even with every light on in the room it was still dark. Carpet was so dirty and worn colors of carpet changed from outside to traffic area. Hallways on this ship were half as wide as any other ship I've ever been on. Two people can't even pass in the halls without one coming to a complete stop.

Port & Shore Excursion Reviews

City Tour

Guide made day interesting and gave a good overview of LA. Made back to LAX in plenty of time for a 1700 flight.

View All 52 City Tour Reviews
City Tour

Good tour in general. Didn't expect lunch as part of tour. Wasn't that good of Mexican food

View All 71 City Tour Reviews

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