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I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told Mazatlán would be removed from the list with an additional day in Puerto Vallarta. Travelling with seven others, not enough time to change to a different date. No big deal. The maintenance on the ship did not go as planned and we were so late getting out of PV, Cabo was cancelled. Very little communication from the captain. On Friday, the day for Cabo, I was under the impression we would have a short day, but still get to stop. Was not till close to 10am when they announced the cancellation. Time to rethink the day, me and 2000 other passengers.By that time, the pool deck was packed, no loungers available. They came up with a new entertainment schedule and never update the NCL App (which I think is great for $9.99 per person) missed some activities due to this. My room was very hot all the time, AC turned on as low as possible, many other had the same issue. The ship was also very warm, some days the casino was intolerable. Never met my room steward, had a couple of days when we had no new towels or the room made up. The free drink package was confusing. Only free if less than $15, what a hassle to have to research the cost of a drink. I can understand some high end booze not being free, but really????? Drinks on first day were great, seemed watered down after that. I learned to order double shots after that. Azzure was worse food and service I have ever had. over a 3 hour dinned, and the food was cols. Tsar was fantastic. The 3 specialty restaurants were just OK. We did Teppan, BBQ, and Cagneys. The seating at the Teppan was so tight, I could not squeeze in enough to reach the table. Show was good, although we did get splattered with hot grease, my wife and son have the red marks to prove it. We do Teppan all the time, this in now way was comparable to other restaurants on land. Our rice was only half cooked, thus very hard to chew. Shrimp and scallpops were great, Filet was so so. BBQ was very slow. took forever for the food to make it rounds. Waited for 40 minutes to try the sausage, then it was terrible. Salad bar was very good. Just seemed to take a lonf time waiting for the meat to come around, whole reason I went there was to eat a cow. They made it difficult. Cagneys was good. Service and time was very good, Steaks were very good, overall great way to end the cruise. Buffet was a buffet. Some was good, some was bad. Food was very scarce after 1030 or so. There was a place far aft on the fantail that had some food, unlike Carnival where there is pizza and other stuff all the time, this was hit and miss. about 1100pm they would bring some snacks to the casino. My kids love to go to the room and get room service, cookies, junk food, etc. $7.95 for room service!!! Not used to that, we knew before we boarded, so we did not do it. Liked the BBQ on the pool deck everyday, food was so so. Looked better than it was. Felt like the casino slots got tighter as the cruise moved on, I am sure with so long in PV they lost a lot of money and had to make it up. My nephew was a finalist in the slot tournament, schedule for 1030. we all showed up to root him on and they delayed it so they could sell more qualifying tournaments. He ended up winning the $500, was a great experience for him. The Cirque Solei show, probably have the name wrong, was fantastic, a must see. The magician was very good and the comic was good had he spent less time promoting buying his products. The Karoaoki was great, some very talented people, you can tell they had been rehearsing for some time, they were great and made for good entertainment. I met a restaurant guy in the shopping area trying to get us in to eat, we chatted about the ship, he told me our part was late, we would be late leaving PV, and would miss Cabo. I thought he was just BS'ing me, he was right!!!!!!!. Seemed he knew more than the crew, I found that interesting. After all the changes, people were very upset, the Customer Service desk was packed, was not clear who was getting what back and why. There was a petition being circulated, I signed, what the hell, and I applied to have my gratuities reimbursed. I feel bad taking $$$ from the staff, but figured NCL corporate will take care of them. We got a letter of what will be reimbursed, 25% of our cruise reservation, $50 room credit, port fees and 25% off next cruise. for me it was about $700 for 4 of us. My last NCL cruise on Getaway was excellent, so I do not hold this against NCL, sometimes crap happens, and this time it happened to us. The irony is knew when we left we had a free NCL cruise through Casino promotions to be picked up after we got back, so we got another NCL cruise to plan for the future. A bad day cruising is always way better than the best day at work. what was weird was that this was the first time I was actually ready to get off the boat, and did not go through post cruise depressions (PCD) yearning for food, booze and fun...........Better luck next time I hope

Weirdest cruise I ever been on

Norwegian Jewel Cruise Review by Ted W

12 people found this helpful
Trip Details
I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told Mazatlán would be removed from the list with an additional day in Puerto Vallarta. Travelling with seven others, not enough time to change to a different date. No big deal. The maintenance on the ship did not go as planned and we were so late getting out of PV, Cabo was cancelled. Very little communication from the captain. On Friday, the day for Cabo, I was under the impression we would have a short day, but still get to stop. Was not till close to 10am when they announced the cancellation. Time to rethink the day, me and 2000 other passengers.By that time, the pool deck was packed, no loungers available. They came up with a new entertainment schedule and never update the NCL App (which I think is great for $9.99 per person) missed some activities due to this.

My room was very hot all the time, AC turned on as low as possible, many other had the same issue. The ship was also very warm, some days the casino was intolerable. Never met my room steward, had a couple of days when we had no new towels or the room made up. The free drink package was confusing. Only free if less than $15, what a hassle to have to research the cost of a drink. I can understand some high end booze not being free, but really????? Drinks on first day were great, seemed watered down after that. I learned to order double shots after that. Azzure was worse food and service I have ever had. over a 3 hour dinned, and the food was cols. Tsar was fantastic.

The 3 specialty restaurants were just OK. We did Teppan, BBQ, and Cagneys. The seating at the Teppan was so tight, I could not squeeze in enough to reach the table. Show was good, although we did get splattered with hot grease, my wife and son have the red marks to prove it. We do Teppan all the time, this in now way was comparable to other restaurants on land. Our rice was only half cooked, thus very hard to chew. Shrimp and scallpops were great, Filet was so so. BBQ was very slow. took forever for the food to make it rounds. Waited for 40 minutes to try the sausage, then it was terrible. Salad bar was very good. Just seemed to take a lonf time waiting for the meat to come around, whole reason I went there was to eat a cow. They made it difficult. Cagneys was good. Service and time was very good, Steaks were very good, overall great way to end the cruise. Buffet was a buffet. Some was good, some was bad. Food was very scarce after 1030 or so. There was a place far aft on the fantail that had some food, unlike Carnival where there is pizza and other stuff all the time, this was hit and miss. about 1100pm they would bring some snacks to the casino. My kids love to go to the room and get room service, cookies, junk food, etc. $7.95 for room service!!! Not used to that, we knew before we boarded, so we did not do it. Liked the BBQ on the pool deck everyday, food was so so. Looked better than it was.

Felt like the casino slots got tighter as the cruise moved on, I am sure with so long in PV they lost a lot of money and had to make it up. My nephew was a finalist in the slot tournament, schedule for 1030. we all showed up to root him on and they delayed it so they could sell more qualifying tournaments. He ended up winning the $500, was a great experience for him. The Cirque Solei show, probably have the name wrong, was fantastic, a must see. The magician was very good and the comic was good had he spent less time promoting buying his products. The Karoaoki was great, some very talented people, you can tell they had been rehearsing for some time, they were great and made for good entertainment.

I met a restaurant guy in the shopping area trying to get us in to eat, we chatted about the ship, he told me our part was late, we would be late leaving PV, and would miss Cabo. I thought he was just BS'ing me, he was right!!!!!!!. Seemed he knew more than the crew, I found that interesting. After all the changes, people were very upset, the Customer Service desk was packed, was not clear who was getting what back and why. There was a petition being circulated, I signed, what the hell, and I applied to have my gratuities reimbursed. I feel bad taking $$$ from the staff, but figured NCL corporate will take care of them. We got a letter of what will be reimbursed, 25% of our cruise reservation, $50 room credit, port fees and 25% off next cruise. for me it was about $700 for 4 of us. My last NCL cruise on Getaway was excellent, so I do not hold this against NCL, sometimes crap happens, and this time it happened to us. The irony is knew when we left we had a free NCL cruise through Casino promotions to be picked up after we got back, so we got another NCL cruise to plan for the future. A bad day cruising is always way better than the best day at work. what was weird was that this was the first time I was actually ready to get off the boat, and did not go through post cruise depressions (PCD) yearning for food, booze and fun...........Better luck next time I hope
Ted W’s Full Rating Summary
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Cabin Review

Inside
Cabin IF 8591
Have been on many cruises, the inside cabins are small and I expect that. So this was no different. This will sound funny, but the toilet is facing the wall, so there was no way to sit right on the seat and fit your legs in. Had to sit sideways, was very strange / tight
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews