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We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no organisation and there were not enough seats to accommodate all of the passengers who had boarded, people were walking around with plates of food and nowhere to eat. We were asked which sitting we wanted for our evening meal when we booked the cruise and we opted for 2nd which we were told was 8.30 however they changed this to 9.00pm. The dining experience was awful, the food was cold and quite honestly would not feed a budgie!! the only good thing about it was our waitress who tried her best to cater for us. We were charged 9 euros each a day for service, some people refused to pay this as the service was so bad. The cabin was clean and the bed was comfortable but the impression we had was that they had got your money and were not interested in whether or not you got a good service. It was all about getting you to spend more. This has been an expensive mistake and we will certainly research other cruise lines much more thoroughly before booking another cruise.

A big mistake!!

MSC Orchestra Cruise Review by Diane Michelle

16 people found this helpful
Trip Details
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no organisation and there were not enough seats to accommodate all of the passengers who had boarded, people were walking around with plates of food and nowhere to eat.

We were asked which sitting we wanted for our evening meal when we booked the cruise and we opted for 2nd which we were told was 8.30 however they changed this to 9.00pm. The dining experience was awful, the food was cold and quite honestly would not feed a budgie!! the only good thing about it was our waitress who tried her best to cater for us.

We were charged 9 euros each a day for service, some people refused to pay this as the service was so bad. The cabin was clean and the bed was comfortable but the impression we had was that they had got your money and were not interested in whether or not you got a good service. It was all about getting you to spend more.

This has been an expensive mistake and we will certainly research other cruise lines much more thoroughly before booking another cruise.
Diane Michelle’s Full Rating Summary
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