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Sirena Review

4.5 / 5.0
Editor Rating
229 reviews
8 Awards

Atrocious and Unresponsive

Review for Sirena to the Mediterranean
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Sbanks0822
6-10 Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jul 2016
Cabin: Concierge Level Veranda Stateroom
Cracked, chipped stateroom bathroom mirror.
Closed pool deck.
De-silvered mirror.
Filthy cabin curtains.
Dirty stateroom bathroom - upon arrival.
Dirty stateroom bathroom - upon arrival.
Staff drinking instead of handling guest issues
Splitting, beveled cabin deck.
Broken cabin incandescent
Scratched, cracked stateroom bathroom sink.

Worst of the worst. From cleanliness to service. Completely awful. we wrote to the company and have made several attempts to receive compensation and have been ignored. I think we were fair in our review and the expectation of some sort of refund but now we are just past caring and wish to warn those that you will not receive a quality experience with this cruise line.

First, the bed is probably the best we have encountered on any cruise line and that did contribute to a sound and comfortable sleeping experience.

We also complimented a select few staff who showed their personalities and provided us with some entertaining discussions. These employees were Gregory (Horizons), Emil (Horizons and Martinis), Natalia (Tuscan Steak, Waves & Horizons), Vangresh (Horizons), Alfredo (Waves Bar) and Glenn (Terrace Café). All these individuals were pleasant and shared little pieces of their homes, their travels and we thank them for that.

Cabin Review

Concierge Level Veranda Stateroom

Cabin A1

The oldest, most disgusting cabin bathroom of any of the luxury ships we have tried. Not enough closet or shelving space.

6 Helpful Votes

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