1. Home
  2. Cruise Reviews
  3. Zuiderdam
This was our first cruise and we had mixed expectations. But overall we felt it to be a good experience. We found that the Zuiderdam was a well maintained ship, the staff very serviceminded and the food was good and varied. However on the negative side was the last two days experience. The tropical storm that started in Florida had worked its way north along the US-eastcoast, and would come to our waters. So the captain decided not to go into Halifax but instead to sail directly from St. Johns (New Foundland) to New York, our final destination. He had so decided to ensure the passengers and the ships safety. But we experienced two days in windforce 12 with winds up to 90 miles/hour and wawes of up to 6 meters. A terrible experience. We fail to understand why the captain did not go into Halifax to await better sailing conditions. As we did not habour in Halifax we asked the frontoffice on the ship whether we would receive a credit for that reason. The staffmember, after consultation with a superior, confirmed, that all passengers would "automatically" receive a credit for habour due and other fees not spend as we did not land in Halifax. Following our return to home we have received no credit. We have written twice to the cruiseline, but no reply nor action. Then a telephone call to their customer service, which promised us the credit. Now 6 weeks after the cruise nothing has happend. We find this very bad service and very bad for their repution. Thus this critics.

Lamentable service from the customer service

Zuiderdam Cruise Review by Niewal

5 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Transatlantic
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
This was our first cruise and we had mixed expectations. But overall we felt it to be a good experience.

We found that the Zuiderdam was a well maintained ship, the staff very serviceminded and the food was good and varied.

However on the negative side was the last two days experience. The tropical storm that started in Florida had worked its way north along the US-eastcoast, and would come to our waters. So the captain decided not to go into Halifax but instead to sail directly from St. Johns (New Foundland) to New York, our final destination. He had so decided to ensure the passengers and the ships safety. But we experienced two days in windforce 12 with winds up to 90 miles/hour and wawes of up to 6 meters. A terrible experience. We fail to understand why the captain did not go into Halifax to await better sailing conditions.

As we did not habour in Halifax we asked the frontoffice on the ship whether we would receive a credit for that reason. The staffmember, after consultation with a superior, confirmed, that all passengers would "automatically" receive a credit for habour due and other fees not spend as we did not land in Halifax.

Following our return to home we have received no credit. We have written twice to the cruiseline, but no reply nor action. Then a telephone call to their customer service, which promised us the credit. Now 6 weeks after the cruise nothing has happend. We find this very bad service and very bad for their repution. Thus this critics.
Niewal’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Zuiderdam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.