We chose this cruise ship because it was a new ship and had never sailed Norwegian before. The ship did provide many fun things for our teenagers to do, like the multi-level water slide and the teen gathering room. The mini-golf was fun as well.
There was not enough time at the ports of call especially Tortola and Nassau. Although at Nassau, the pier was extremely long for someone with walking difficulties. It would be helpful if assistance would be provided to be able to get to shore using a small shuttle vehicle or assisted wheelchair.
The food was only OK, however, for any of the top dinner choices you had to pay extra. We feel that the higher quality food and better menu options, i.e., lobster and steak, were only offered if you paid extra. We felt like the better food was provided to those who paid extra, those who didn't pay extra had the inferior quality or "leftover" food.
The mattress and bed linens were excellent - superb in fact. Room was small for what we thought was an upgraded room. Service by the room steward (Jocelyn) was excellent. Jocelyn was very friendly, caring, and thorough in her work. She was very helpful and enjoyable to talk with. We had to exchange rooms with our friends because the scooter my wife required did not fit in our original room adequately enough to be able to recharge the battery each night. I think it would be helpful if the agent who helped us reserve the stateroom be knowledgeable regarding which staterooms can accommodate scooters and so forth.
The bus driver was somewhat informative however seemed to rush through what he was identifying. Learned a few interesting things about Tortola.