We have long wanted to visit Scandinavia so were completely taken by the idea of Viking's new Ocean Cruise Line, specifically the Viking Star "Viking Homeland" cruise. We received courteous, knowledgeable phone support whenever contacting Viking to discuss flights and other aspects of the cruise.
Our flights from San Francisco to Bergen, Norway went quite smoothly, as did our return flights. Arriving in the Bergen airport we were met by Viking representatives allowing for a very smooth transfer from flight to ship, and smooth embarkation. Likewise our disembarkation was very well organized allowing for easy transfer from ship, to airport busses. We did not have add-on visits before and after our cruise.
All areas throughout the ship provided excellent guest service and we cannot sing the praises of staff loudly enough, we would rank staff higher than a 5 if we could. We loved have room service allowing us to have early morning breakfast (as early as 6:00am) in the comfort of our room or balcony before leaving for daily excursions.The variety of breakfast foods was extensive suiting all palates.
On the ship we were immediately impressed by friendly, helpful staff throughout. Karen, our stateroom steward was excellent, paying the finest attention to overall room appearance, and our needs. Our stateroom was everything we had hoped for an extremely comfortable deluxe king-size bed, safe, espresso coffee maker, mini-refrigerator with bottled water, soda, and snacks, all replenished daily. Personal grooming bathroom supplies were also replenished daily.