Viking Truvor Review

Poor management, abysmal organization and worst cruising experience ever!

Review for Russia River Cruise on Viking Truvor
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6-10 Cruises • Age 40s

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Sail Date: Aug 2016

Chose this cruise since I've never been to Russia and Viking had the most recently refurbished ship. Furthermore, they seem to be dominating in the river and cruise liners with new ships added every year.

Boy was I disappointed with the entire cruise. Our program director, Irina, was too young and inexperienced for the post. As per usual, during your briefing on the upcoming day they gloss over the attractions you will see on land and whilst sailing. This was a round trip type of cruise so the entire staff would work the route continuously for six months. I would expect they have the estimate as to when we will see certain sights down pat. Like the sinking belfry tower and the lady Volga statue. She was off the mark by over an hour for the former and 2 hours+ for the latter.

Organization for the shore excursions were poorly executed. We were told to sit on any bus then try and stick to the same bus for the remaining tour. However when we reached ashore, the buses went to different locations so you couldn't pick "any" bus and again time wasted on trying to find another bus to get on. This was not a single incident.

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