Balmoral Review

4.5 / 5.0
242 reviews

Balmoral problems

Review for the Baltic Sea Cruise on Balmoral
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Hols6190
6-10 Cruises • Age 60s

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Cabin

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Sail Date: Jul 2016
Cabin: Inside

There was much that was good about this cruise, in particular the staff, entertainment and food. However from day 2 passengers were falling ill with gastrointestinal outbreaks. This affected the facilities available, for example closure of the jacuzzis, closure of the gaming tables, some of the toilets around the ship, no table top sales, temporary closure of the gym, no self service buffets, constant hand washing and teams of specialist cleaners washing down surfaces constantly. Etc. All of this meant that the cruise we paid for was not as expected. Fred Olsen customer services have offered platitudes and apology but accompanied by a point blank refusal to offer any compensation. Whilst we did not expect anything other than a discount off a future cruise it is very disappointing that the company consider they do not have any moral responsibility to their customers feeling satisfied. Needless to say our party of 6 will NOT be cruising with Fred again.

Port Reviews

Copenhagen

Beautiful marina area and city. But very expensive.

Tallinn

A very pretty place but very crowded as a number of cruise ships were in port

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