After waiting years to take a New England cruise I booked on for the month of October knowing the weather would be colder and the leaves changing colors, Unfortunately, we were not able to enjoy all the amenities of the ship, Withe every sail away the weather being cold , no one wanting to freeze outside , the Gem has a room in the Bow of the ship called the Spinnaker lounge, but it was booked the entire cruise from the hours of 5-8 pm. on every sail away no one could use the room. Also the Bliss lounge in the Aft of the ship was also closed due to another function, If I would have know we would not been able to enjoy the entire ship I would have booked a different week. I also do not think a ship should book one of the most important rooms for viewing for only 350 passengers. and forget about the other 2,500 of us wanting to enjoy the sail away. I must add the age of most passengers being over 60 on this date, none could handle the cold outside.

SO from lesson learned, I will check to make sure when I book a cruise we will be able to enjoy the entire ship , not just the casino or bars.......Also the entertainment was almost nonexistent on the ship, very few trivia games and the games they did have were held in the ATRIUM WHERE there were no seating. This ship really needs to refocus on customers and their needs while on board. The ship did have a big screen TV... also located in the Atrium, only holding about 25 seats at most to watch the football games or any movie they may have shown.. We will not go on this ship again.

on the plus side, the ship was clean, the staff on board were great, also the food was perfect. Dining room was small, but comfortable, wait staff amazing. Thank you