We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation.
Our embarkation in New York was unfortunately delayed by local officials not opening up the security process at the announced time. This was not Regent's issue, but rather the problem of the local representatives not having the coordination of the embarkation process started when the first guests arrived. We were in line for an hour and we were in the second or third group to be transferred to the ship. That begs the question, how can a ship with only 700 passengers take an hour to process guests onto the ship?
The two year old furnishings in the Seven Seas Suite were worn and stained with the sheer curtain torn in two locations. The carbon steel fasteners on furnishings on the expansive balcony were rusting as they were not of the quality that can be put into marine environments.
While the public areas of the ship were well maintained, we found the work out facility disappointing as the equipment was not fully connected to media outlets and the equipment was worn in appearance.
We did enjoy the meals in La Veranda/Tutta Mari, Signatures and Compass Rose. Unfortunately Prime Seven was not as exceptional as advertised.
Service onboard the Mariner was excellent and it seemed that every request was anticipated.
The most disappointing aspect of the New England/Canada Cruise were the shore excursions and time in port. We were originally scheduled to dock in all but three ports, but the dock was taken in two additional ports by the Norwegian Dawn of Regent's parent company. This resulted in delays getting ashore through tendering which often took a full hour away from our time in port. When we did get a berth in Quebec, we were berthed at a dry goods loading port, not the cruise ship port in the old city of Quebec (Very Disappointing).
While we anticipated a "Six Star Cruise" as advertised by Regent Seven Seas we did not get what we believe was even a five star cruise. Hopefully this is an anomaly for Regent, but our vacation time is rare and when we get away for ten days we want and expect to get the value and luxury we pay for, unfortunately Regent Seven Seas disappointed us in terms of value and we are cancelling the cruise we have scheduled on the Regent Seven Seas Explorer for next year.
The cabin was large and spacious. The balcony was also spacious and we enjoyed much of our time arriving and leaving ports of call on our balcony. Unfortunately the furnishings were worn, the chairs around the dining table stained, the sheer curtain torn and the bathtub chipped. If this had been a five star land based hotel, this room would have been taken out of service and the furnishings replaced. Unfortunately cruise ships don't have that capability, so we accepted the issue with the furnishings.
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