We booked this cruise through Kuoni, and they found us a Voyages Jules Verne cruise. There was a party of 19 (all English) and we were allocated Places on Croisi Europe cruise. The ship had 100 cabins and was just the right size for our first experience of cruising. On arrival at Dubrovnik Airport we were met by Ivor, our taxi driver who took our bags and drove us in a Mercedes to the port where our ship was docked. We had paid for private transfers £55 per person each way, totally £220 for return journey. ( I will comment on return journey later)
We were greeted by the Cruise Director, George, on arrival and were allowed to leave our luggage on board until it was time to register for our cabin later in the day.
The cabin was really nice with a compact shower room, but had plenty of storage space.
There was a safe, but it was situated on a high shelf so was rather awkward to get to as were not tall enough to reach it. The twin beds were comfortable and the linen was clean and fresh, towels were changed every day and were displayed on the bed in some very decorative patterns.
There were 50 crew members and at the evening meal we were introduced to the Captain and the officers and crew by George, our Cruise Director.
All of the crew were friendly and gave excellent service to all, in the restaurant the waiters introduced themselves and they had a set number of tables to serve. The only critique we had was that the French passengers were all served first and we, The English, were always last to be served, hence we were unable to view the concerts and special entertainments, as there was no room left for us in the Salon Bar/Lounge.
The food was exceptional, three courses for lunch and dinner with plenty of wine to accompany it. The Chef and his team prepared first class meals which were enjoyed by all. The breakfasts were buffet style and all tastes were satisfied.
For our Party, all shore excursions, were included and they were excellent, with Engish Speaking tour guides on each occasion. We stopped at some wonderful locations and every time were treated to some beautiful scenery and historic wonders.
The two lounge areas onboard had bar facilities and drinks were free and an early morning coffee service was also provided as there was no coffee making facilities in the cabins. All of the areas accessible to us were well maintained and immaculately maintained.
All too soon our cruise came to an end and it was time to depart for the airport, As we had paid for the transfer to Voyages Jules Verne at the time of booking, we expected the same standard of vehicle that had brought us from the airport, to take us back, but this was not the case, we were told we had to share the transport, which was a six seater people carrier back to the airport, and as I had a problem with my knee it was so hard for me to get up into the seat and then get down again, and we learnt that the 4 people sharing the transport had not paid for their transfer, as they had transfers included in the price of their holiday. So that meant that we had paid £110 for our return to the airport, when adverts for local taxis were charging 35 Euros for up to 4 persons with luggage to get from Port to the airport. We felt that we had been ripped off by VJV.
We have complained to VJV about this but did not get a satisfactory reply, so we will definitely not be recommending them in the future to anyone. Also our Travel agent at Kuoni feels that they treated us unfairly and they will be very careful not to recommend them to their customers.
VJV have lost our future business and we have booked two cruises next year with another company. Very poor Customer service from them.
Clean and hygenic cabins with plenty wardrobe space, Safe would have been better if placed in a lower position in wardrobe. Towels and linen changed regularly.