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Thank goodness I didn't sail for the food. I chose this itinerary for the Alaska ports of call and my Alaska bucket list (Ketchikan, Juneau, Skagway, Icy Strait Point, Sitka, Victoria BC and Vancouver, BC.) I was on the same cruise as previous reviewer, Albertzerok, and I have to agree with him, the food was sub par. I prefer to eat in the main dining room, but on a couple of evenings we went up to the Garden Cafe to grab a quick bite so we could attend a show, and the food was horrific. Two separate evenings I was unable to find a single thing on the buffet that I could eat, and Cajun night was an absolute joke and not in the least way "Cajun." We made our way back down to the dining rooms and the selections were sparse. I commented to my friend that it seemed like the food was deliberately bad in an attempt to force passengers into the $$ dining rooms. Don't laugh, it's something Norwegian would totally do. Hell, I only bought one alcoholic beverage the entire trip, a Mojito, and that was nearly 12 bucks and not very good at all. A few times I sprung for a Pepsi, but at $3 a can plus gratuity, I quickly started waiting until I arrived in port and I'd buy a soda there. Overall the crew was nice. The shows were okay. Our cabin, 9516, was nice (although I am convinced it was haunted -- probably a good thing that ghosts don't have to eat.) Our housekeeper did a so-so job. He wasn't very good at making towel animals, but he tried. I had a couple of stuffed animals on the bed and he would arrange them for me in the evening, although I don't know what he had against my sea otter stuffy -- he always placed that one face down. Our hotel director made sure that we had a tray of treats every evening, and I did really appreciate that. We also got to attend the Captain's party and a special Glacier viewing on the top deck of the Haven. There wasn't anything really "bad" on our cruise, but there wasn't much "outstanding" either. They did repair my luggage that was damaged by the loading crew, but it shouldn't have been damaged to begin with. I've sailed with NCL three times, however, I decided not to purchase a future cruise credit this time. I've been watching NCL become more and more money hungry without providing that quality experience that I enjoy. I think it may be time to try another cruise line and see what they have to offer.

Room for Improvement -- Stop Being So Greedy NCL

Norwegian Jewel Cruise Review by pnerissa

13 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Alaska
  • Cabin Type: Balcony
Thank goodness I didn't sail for the food. I chose this itinerary for the Alaska ports of call and my Alaska bucket list (Ketchikan, Juneau, Skagway, Icy Strait Point, Sitka, Victoria BC and Vancouver, BC.) I was on the same cruise as previous reviewer, Albertzerok, and I have to agree with him, the food was sub par. I prefer to eat in the main dining room, but on a couple of evenings we went up to the Garden Cafe to grab a quick bite so we could attend a show, and the food was horrific. Two separate evenings I was unable to find a single thing on the buffet that I could eat, and Cajun night was an absolute joke and not in the least way "Cajun." We made our way back down to the dining rooms and the selections were sparse. I commented to my friend that it seemed like the food was deliberately bad in an attempt to force passengers into the $$ dining rooms. Don't laugh, it's something Norwegian would totally do. Hell, I only bought one alcoholic beverage the entire trip, a Mojito, and that was nearly 12 bucks and not very good at all. A few times I sprung for a Pepsi, but at $3 a can plus gratuity, I quickly started waiting until I arrived in port and I'd buy a soda there.

Overall the crew was nice. The shows were okay. Our cabin, 9516, was nice (although I am convinced it was haunted -- probably a good thing that ghosts don't have to eat.) Our housekeeper did a so-so job. He wasn't very good at making towel animals, but he tried. I had a couple of stuffed animals on the bed and he would arrange them for me in the evening, although I don't know what he had against my sea otter stuffy -- he always placed that one face down. Our hotel director made sure that we had a tray of treats every evening, and I did really appreciate that. We also got to attend the Captain's party and a special Glacier viewing on the top deck of the Haven.

There wasn't anything really "bad" on our cruise, but there wasn't much "outstanding" either. They did repair my luggage that was damaged by the loading crew, but it shouldn't have been damaged to begin with. I've sailed with NCL three times, however, I decided not to purchase a future cruise credit this time. I've been watching NCL become more and more money hungry without providing that quality experience that I enjoy. I think it may be time to try another cruise line and see what they have to offer.
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Cabin Review

Balcony
Cabin BD 9516
Cabin was nice, especially the balcony. Sofa is dated and in need of being replaced. Walk-in shower with separate door for shower and toilet. Only a couple of plugs so make sure to bring a multi-strip.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews