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Viking Star Review

5.0 / 5.0
Editor Rating
1867 reviews
69 Awards

Viking is slipping!

Review for Viking Star to Norwegian Fjords
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peggywells1508
2-5 Cruises • Age 60s

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Additional details

Sail Date: Aug 2016
Cabin:

1. This cruise was booked and paid for in January 2014. January 24, 2014 – to be exact. (I still have the emails.) At that time, the booking number was xxxxxxx. Viking had email addresses for both travelers but only showed my cabin mate's mailing address, even though we made it clear that we were 2 singles traveling together and that we did NOT have the same address. ) At the time of booking, we specified that we wanted twin beds in all accommodations. We were told that the record showed this. I also provided my mailing address, which has not changed since the booking. I continued to receive emails from Viking regarding when final payments were due.

2. Fast-forward to 2016. Information from the Viking website stated that I needed to set up a ‘My Viking Journey’ account. When I attempted to do so, and entered xxxxxxx as my booking number, it was shown as ‘cancelled.’ ????? So I called Viking. I was told that we had been given a new booking number – yyyyyyy. I asked why I didn’t get an email about this. I was told that they only had my cabin mate’s email address on file. REALLY????? When the record was transferred over from xxxxxxx to yyyyyyy., apparently, they didn’t transfer over my email address. So I provided it again. And I provided my mailing address again. I told the representative that all of our accommodations required twin beds; we were two friends traveling together. The representative assured me that this was on the record. I was then able to set up my Viking Journey account.

3. On June 23, I contacted Viking again because I noticed in the Viking Journey account still only had one address. I needed my travel documents mailed TO ME. (I’m attaching a copy of that email.) Imagine my surprise when I finally receive my travel documents mailed to me from my cabin mate. Both sets of documents were mailed to her, so she had to turn around and mail them to me. When she contacted Viking about that, she was told it would cost an additional $50 to send me my documents to a separate address and that ‘policy’ was to mail the documents to the first address on file. Really????? Policy????? I contacted Viking about this, and received an email stating that, for our trouble, we would each receive a $100 shipboard credit (email attached). So when I got to the ship, and used the stateroom TV to look at my cabin mateChris Anderson’s account. The email (attached) clearly stated that EACH traveler would receive a $100 shipboard credit. So I contacted guest services, explained the situation, and was asked ‘do you have documentation?’ Seriously???? I told them to look up the booking number and take care of it. It was resolved.

Cabin Review

Cabin Veranda

3. The stateroom and bathroom amenities were excellent. The TV information system was very good and easy to use. Lots of light in the cabin.

Port Reviews

Flam

I don't want to.

5 Helpful Votes

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