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Diamond Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
986 Reviews

Memorable for the wrong reasons

Diamond Princess Cruise Review by lloydliz

21 people found this helpful
Trip Details
  • Sail Date: Aug 2016
  • Destination: Asia
  • Cabin Type: Mini-Suite with Balcony

Celebrating a friends birthday with19 in attendance. 8 day Yokohama - South Korea round trip. August / September 2016

Spent time in Yokohama prior to embarkation & also Tokyo / Ginza on return.

For the wrong reasons a trip to remember.

I have never had to write a scathing review ever but I must say that our recent experience is worthy of doing so.

Yes the Diamond Princess has lost her Tiara but in saying that she may be ready for dry dock & a major refit & tender loving care but generally the public areas were good. Our stateroom with bath / shower / bedroom / sitting area & balcony was roomy with ample storage & dressing room space. Having an abundance of coat hangers was a real plus.

Now the nightmare begins......

Stateroom D309 should have been put out of service due to the plumbing issues. Guessing those around it also due to on going water damage. Odorous smell permeating from the corridor carpets leading to the cabin. Unbearable molding smell from the rotting wet carpet in our cabin not only making breathing in the pungent air difficult but also effecting all the clothing in the hanging robe & storage area. Problematic leaving the doors open to the cabin balcony to try & get breathable fresh air to be able to sleep. The change in the weather sending the doors into a vibrating frenzy. The noise was akin to someone using a pressure cleaner. Yes that loud. These doors leaked also when it rained & the room attendant placed towels along the base of the doors to soak up the incoming deluge. Staff were alerted to the rotting smell problem in our cabin on 4 occasions. Finally acknowledgement that there was a problem the carpet was lifted showing the damage which indicated that this was not a recent problem. Later I was told by cabin staff who alerted us to other damaged areas close to our cabin. A large noisy blowing machine was bought into our room to dry out the carpet. Being left in for 2 days & removed at night. Rectify the problem it did not as it was not only wet carpet but the rotting long term damage that had been caused over a period of time. What an inconvenience not being able to be in the room during the day with a large noisy machine blasting away & staff coming in to shift its location. Definitely no privacy what so ever.

Our asking to be moved was totally ignored. We were offered a bottle of wine to dull the problem. What a joke as we had paid for 2 drink tokens at great expense I might add covering our wine at 40% off / coffee / cocktail consumption. I think somewhere in the vicinity of $1.000 for the week. Then the offer of a meal. Hey!! what a joke. Meals are covered & those that you pay extra for are not even worth the effort as we found out.

The higher ranking white uniformed assistant said there was nothing he could do as he valued his job & did not want to lose it. Sad that it has come to this. Valid customer complaints totally ignored. Then FINALLY on the 5th day we were moved to a cabin further down the corridor. The annoying thing was that it had been vacant all the time. This was told to us by room staff. Had the problem been dealt with in the initial stages my review would take a positive tone. Word of mouth is always the best & cheapest form of advertising.

Food .. barely bordering on average. If you like food with flavour use the opportunity to eat on shore.

Entertainment .. if you have been eliminated from a talent show there is a good chance that you can gain employment on the Princess.

Ports of call were excellent even though one was missed due to weather conditions. $100 was reimbursed. Did one organized excursion which was great.

Activities.. basic

Service.. scores zero due to our ongoing cabin problems.

Some contact back from Princess Cruises would be appreciated.


Western Australia

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Cabin Review

Mini-Suite with Balcony
Cabin MD D309

Port & Shore Excursion Reviews

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