Seven Seas Navigator Cruise Review by Serious cruiser
- Sail Date: September 2016
- Destination: Eastern Mediterranean
- Cabin Type: Deluxe Suite
The restaurant service and food were excellent so was the attention we received from all the restaurant and bar staff. Our cabin was kept beautifully clean and tidy by our cabin steward, so far everything was as we expected.. The down side was: terrible vibration from the propellers/engines at night time, we had to cancel three days shore excursions because we were too tired to go on them and had to sleep during the day. We did complain about the noise and were told "What noise" . We did find out from some staff members that technicians where onboard trying to rectify the problem and that there had been a lot of similar complaints, but reception staff still refused to admit there was a problem.
The pool area is lovely and we would have enjoyed that if we could find empty seats where we did not have to endure the smoke coming from the smoking area at the pool side. My poor wife was coughing and choking with the smoke in this area which you could smell over a third of the seating area. A closed in area where everyone who smokers can enjoy fellow smokers poisonous fumes should be available.
. The air conditioning in our suite was also not working despite our constant requests for this to be rectified it was not repaired There was rudeness from the reception desk when we asked when it would be working!! and to top the lot no water in the cabin to flush toilets or wash hands on the last night.. When it finally came through the taps the next morning it was a dirty brown/yellow colour. We passed on our morning showers and decided to wait till we arrived home later that day.
Regent as far as we are concerned do not live up to their hype, they let themselves down by not admitting when there is a problem and encourage their staff to lie to you. The staff at reception areas can be very rude and choose to ignore your complaints over problems which you do not expect to have on a top end luxury cruise line. We will not cruise with Regent again, there are plenty of other excellent cruise lines out there who provide a good quality cruise experience and who listen to passengers with genuine complaints over lack of what should be the usual experience you would expect on a holiday, air conditioning, a good nights sleep, clean water when it finally comes through the taps and reception staff who pay attention to your problems not ignore them and lie to you! We are seasoned cruisers and usually have four cruise holidays a year so Regent you have lost yourselves two passengers who would have booked more cruise holidays with you !
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