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DISGUSTING SHIP - DISGUSTING CABIN - DISGUSTING FOOD - ARROGANT OFFICERS - RUDE CREW We have heard so many things about the ship from people we know (good and bad), that we wanted to try it to see the real truth. First, please be aware that all charges on the ship are charged from Italy and so you maybe charged a foreign transaction fee of 3% We have been on more than 50 cruises with almost every cruise line and this is one of the worst cruise we have ever been on. CUSTOMER SERVICE POLICY On this cruise line, the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) So, they argue with you on everything and try to be as arrogant and rude as possible. SHIP The ship was disgusting dirty as the carpet is stained and torn, especially the elevator area deck 14 buffet and the cabin hallways. (see photos) If the ship was properly maintained it would be a nice ship. CABIN The cabin was disgusting dirty and not taken care of. Bathroom floor was black with filth Carpet torn Door knobs scratched, dented and falling off Mirrors all scratched Bed was broken Room smelled on the first day (it was mentioned that this is a common problem on the ship) (see photos) They had to clean the room for another hour as it was so disgusting, yet they still didn't put any soap in the bathroom. This is UNACCEPTABLE. No daily program was in the room for the 2nd day of cruising. FOOD The food in the dining room for dinner was very bland and disgusting. On some days we had a choice of only 2 different appetizers for 4,000 people to chose from. (see photos) You have to ask at least 5 times and wait 25 minutes for water. On LOBSTER night you are limited to only one 4 ounce lobster. THIS IS THE FIRST AND ONLY CRUISE THAT LIMITS YOUR FOOD. Also, most of the food was disgusting and limited in choices. The worst dining room food on any ship. For lunch and dinner in the buffet they have only five stations of food for thousands of people. (see photos) Most of the food in the buffet consisted of hamburgers, boiled hot dogs and pizza, especially the 20 hour buffet. It is the same limited and disgusting food everyday in the buffet. We have never eaten a hamburger on a cruise, but you are forced to eat it on the ship as there is nothing else to eat PIZZA The pizza was soggy and greasy, they never cooked the pizza long enough. The pizzas had only one topping and each slice had only one piece of the one topping. You will be eating pizza and hamburgers the whole week. GALAXY DISCO RESTAURANT There is a reason this is called a DISCO RESTAURANT as it is not a restaurant as the food is disgusting and the worst meal we have ever had. Tried the 50.00 per person 5 course meal. It was absolutely one of the worst meals ever. Sea Bass Tartare This is a pastry that had no sea bass Duck Breast The duck was so over cooked it was like rubber. Three color rice Had one half inch pice of truffle with no taste on risotto Turbot Over cooked fish that had no taste Glace Only dish that had any taste Not only is the food disgusting, the server was yelling at us for not eating the disgusting food. We should have walked out and go to the slightly less disgusting food at the buffet. STEAK restaurant Had plastic tables and chairs and looked like a cafeteria with 60.00 steaks. It was always empty. FOOD SAFETY Everyone filled their water bottle at the buffet beverage station directly from the water dispenser and no crew in the buffet cared or said anything, even when reported to the officers. It is a wonder no one got sick. OFFICERS AND CREW The officers are very arrogant and the crew is very rude, especially the girl doing the seating at lunch in the crab restaurant. The crew likes to argue as they think they are doing the passengers a favor by barely keeping their cabins clean and feeding them disgusting food. Also the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) ACTIVITIES Not much happening on the ship while you starve on disgusting food you will only eat because you are stuck on the disgusting ship. Activities are about 10 percent of the Daily Program, the other 90 percent is all advertising. LIES Don't seat you with other people During lunch the rude girl in the crab restaurant always seats strangers together LIES 24 hour free room service There is a 3.95 charge 10 30 pm to 6 00 am SHOWS A variation of the same thing every night. Basically a singing dancing circus. EXTRA CHARGES The charges are much higher than a similar meal with a land based restaurant. 10.00 Hamburger at the sports bar 8.00 Sundae REPEAT PASSENGERS They were only 800 repeat passengers on a ship that has a capacity of more than 4,000 passengers. That is only 20 percent repeat passengers, while on most cruises it is around 50 percent. It shows that most passengers don't want to cruise on the ship a second time and that most cruisers are first time cruisers that don't have a clue. SUMMARY One on the worst cruise we have ever been on. The ship and cabin is disgusting. You are only allowed one 4 oz LOBSTER on Gala night. The food choices are extremely limited. The food is very bland and disgusting. They don't care about the cleanliness of the food stations or ship. The officers and crew treat you like they are doing you a favor by letting you on the ship. Number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) The charges are much higher than a similar meal with a land based restaurant. There are almost no activities on the ship.

DISGUSTING SHIP - DISGUSTING CABIN - DISGUSTING FOOD - ARROGANT OFFICERS

MSC Divina Cruise Review by CaptainKirk

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Trip Details
  • Sail Date: September 2016
  • Destination: Eastern Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
DISGUSTING SHIP - DISGUSTING CABIN - DISGUSTING FOOD - ARROGANT OFFICERS - RUDE CREW

We have heard so many things about the ship from people we know (good and bad), that we wanted to try it to see the real truth.

First, please be aware that all charges on the ship are charged from Italy and so you maybe charged a foreign transaction fee of 3%

We have been on more than 50 cruises with almost every cruise line and this is one of the worst cruise we have ever been on.

CUSTOMER SERVICE POLICY

On this cruise line, the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT

(see photos)

So, they argue with you on everything and try to be as arrogant and rude as possible.

SHIP

The ship was disgusting dirty as the carpet is stained and torn, especially the elevator area deck 14 buffet and the cabin hallways.

(see photos)

If the ship was properly maintained it would be a nice ship.

CABIN

The cabin was disgusting dirty and not taken care of.

Bathroom floor was black with filth

Carpet torn

Door knobs scratched, dented and falling off

Mirrors all scratched

Bed was broken

Room smelled on the first day

(it was mentioned that this is a common problem on the ship)

(see photos)

They had to clean the room for another hour as it was so disgusting, yet they still didn't put any soap in the bathroom. This is UNACCEPTABLE.

No daily program was in the room for the 2nd day of cruising.

FOOD

The food in the dining room for dinner was very bland and disgusting.

On some days we had a choice of only 2 different appetizers for 4,000 people to chose from.

(see photos)

You have to ask at least 5 times and wait 25 minutes for water.

On LOBSTER night you are limited to only one 4 ounce lobster.

THIS IS THE FIRST AND ONLY CRUISE THAT LIMITS YOUR FOOD.

Also, most of the food was disgusting and limited in choices.

The worst dining room food on any ship.

For lunch and dinner in the buffet they have only five stations of food for thousands of people.

(see photos)

Most of the food in the buffet consisted of hamburgers, boiled hot dogs and pizza, especially the 20 hour buffet.

It is the same limited and disgusting food everyday in the buffet.

We have never eaten a hamburger on a cruise, but you are forced to eat it on the ship as there is nothing else to eat

PIZZA

The pizza was soggy and greasy, they never cooked the pizza long enough. The pizzas had only one topping and each slice had only one piece of the one topping.

You will be eating pizza and hamburgers the whole week.

GALAXY DISCO RESTAURANT

There is a reason this is called a DISCO RESTAURANT as it is not a restaurant as the food is disgusting and the worst meal we have ever had.

Tried the 50.00 per person 5 course meal.

It was absolutely one of the worst meals ever.

Sea Bass Tartare

This is a pastry that had no sea bass

Duck Breast

The duck was so over cooked it was like rubber.

Three color rice

Had one half inch pice of truffle with no taste on risotto

Turbot

Over cooked fish that had no taste

Glace

Only dish that had any taste

Not only is the food disgusting, the server was yelling at us for not eating the disgusting food.

We should have walked out and go to the slightly less disgusting food at the buffet.

STEAK restaurant

Had plastic tables and chairs and looked like a cafeteria with 60.00 steaks.

It was always empty.

FOOD SAFETY

Everyone filled their water bottle at the buffet beverage station directly from the water dispenser and no crew in the buffet cared or said anything, even when reported to the officers.

It is a wonder no one got sick.

OFFICERS AND CREW

The officers are very arrogant and the crew is very rude, especially the girl doing the seating at lunch in the crab restaurant.

The crew likes to argue as they think they are doing the passengers a favor by barely keeping their cabins clean and feeding them disgusting food.

Also the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT

(see photos)

ACTIVITIES

Not much happening on the ship while you starve on disgusting food you will only eat because you are stuck on the disgusting ship.

Activities are about 10 percent of the Daily Program, the other 90 percent is all advertising.

LIES

Don't seat you with other people

During lunch the rude girl in the crab restaurant always seats strangers together

LIES

24 hour free room service

There is a 3.95 charge

10 30 pm to 6 00 am

SHOWS

A variation of the same thing every night.

Basically a singing dancing circus.

EXTRA CHARGES

The charges are much higher than a similar meal with a land based restaurant.

10.00

Hamburger at the sports bar

8.00

Sundae

REPEAT PASSENGERS

They were only 800 repeat passengers on a ship that has a capacity of more than 4,000 passengers.

That is only 20 percent repeat passengers, while on most cruises it is around 50 percent.

It shows that most passengers don't want to cruise on the ship a second time and that most cruisers are first time cruisers that don't have a clue.

SUMMARY

One on the worst cruise we have ever been on.

The ship and cabin is disgusting.

You are only allowed one 4 oz LOBSTER on Gala night.

The food choices are extremely limited.

The food is very bland and disgusting.

They don't care about the cleanliness of the food stations or ship.

The officers and crew treat you like they are doing you a favor by letting you on the ship.

Number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT

(see photos)

The charges are much higher than a similar meal with a land based restaurant.

There are almost no activities on the ship.
CaptainKirk’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 12233
CABIN
The cabin was disgusting dirty and not taken care of.

Bathroom floor was black with filth
Carpet torn
Door knobs scratched, dented and falling off
Mirrors all scratched
Bed was broken
Room smelled on the first day
(it was mentioned that this is a common problem on the ship)
(see photos)

They had to clean the room for another hour as it was so disgusting, yet they still didn't put any soap in the bathroom. This is UNACCEPTABLE.

No daily program was in the room for the 2nd day of cruising.
Cupido Deck Inside Cabins, Balcony Cabins