1.0 star rating 10/3/2016 The worst cruise line that I have traveled on-- comparing to Carnival, Princess, and Royal Caribbean. The food and the food service is inferior to the other cruise lines. The spa staff gave a terrible first impression of the ship by lying about the steam area, exercise area, and lockers and showers only being available if you pay an expensive fee. The seated restaurant was so slow and the food so sparse and unappetizing that it was not worthwhile. The servers in the buffet lines were below serving expectations compared to other cruise lines. The buffet lines stay open for too little time, and the stations are abruptly closed whether you are served or not. Cold cut sandwiches are later brought out. Ship staff were allowed to break in line and were served much better food than the passengers. For the same general price for a cruise on Holland America, you can opt out for a better cruise line. I urge you to do so. The other cruise lines are much better.

Below expectations

Zaandam Cruise Review by pincher555

4 people found this helpful
Trip Details
  • Sail Date: August 2016
  • Destination: Alaska
1.0 star rating

10/3/2016

The worst cruise line that I have traveled on-- comparing to Carnival, Princess, and Royal Caribbean. The food and the food service is inferior to the other cruise lines. The spa staff gave a terrible first impression of the ship by lying about the steam area, exercise area, and lockers and showers only being available if you pay an expensive fee. The seated restaurant was so slow and the food so sparse and unappetizing that it was not worthwhile. The servers in the buffet lines were below serving expectations compared to other cruise lines. The buffet lines stay open for too little time, and the stations are abruptly closed whether you are served or not. Cold cut sandwiches are later brought out. Ship staff were allowed to break in line and were served much better food than the passengers. For the same general price for a cruise on Holland America, you can opt out for a better cruise line. I urge you to do so. The other cruise lines are much better.
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