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We have cruised with Celebrity since 2008 - 7 cruises - sadly the standards declining as the years go by. Middle management confirmed it is all about profit now. Reflection is still in good condition, but the staff are in fear of losing their jobs with near impossible targets. There are less staff - and the cabin stewards rely wholly on tips for their wage - no salary is paid to them. Our steward was excellent. Our travelling companions in Aqua Class not so lucky. A Queen size bed having only a single sheet on leaving mattress exposed top and bottom of the bed. It took complaints to customer service to get it rectified. They also had no shampoo, shower gel or any of the normal toiletries. We had to ask for cotton balls and buds and shower cap - they are not allowed to put these out unless passenger asks for them. Gone are few welcoming flowers in your cabin- only basics are standard now. Main dining menus are the same every night with only 2 items changed daily. It became a chore deciding what to eat at night. The Canteen (or self serve restaurant as they call it) carries the same morning and lunch menus all through the cruise: it used to change a little daily offering interest. The specialty restaurants exorbitantly priced. Ship was very clean - but very hard to find a seat in the evening or on a sea day. The same for getting a drink. The free drinks packages clearly affecting this service. Also failings in mixing drinks correctly: if a fresh strawberry was required to garnish a drink (and the bar seemed unable to get them) they put strawberry syrup in instead - totally revolting! No idea how to present a Pimms either. (neat in glass!) Chic night has replaced Formal: now a sad affair of mixed dress codes from Dinner Jacket and Cocktail dresses through casual to downright scruffy. Making your feel overdressed and uncomfortable. For the first time we took no excursions: as we had company we decided to be brave and take taxi to the destinations we wanted to see. Drivers were good, not taking fare until you got back to the ship and picked you up after you had done your sight seeing when they said they would. Resulting in great tours, at one third of the price and not having to visit retail outlets you had no interest in! I recommend this to anyone travelling. Haggle haggle haggle! and do your research on taxi prices before you go- it gives you the edge. No complaints about the entertainment, both the ships entertainers (shows good but completely confusing!) and the visiting acts were well worth watching. Officers are no longer visible around the ship - and if you spot one - dont even contemplate shaking hands you germ carrying creature! Better than the cruise we took on Equinox earlier this year: ship not scruffy - but the fact we had friends with us made the cruise great fun - despite the drop in the Luxury to now just Standard - quite possibly the last cruise with Celebrity as we enjoy the formal nights. Stand by Cunard, we are booked with you next year ! (thats if you allow us on board :0) )

Long lost standards..........

Celebrity Reflection Cruise Review by MouldyMermaid

12 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Eastern Mediterranean
  • Cabin Type: Deluxe Ocean View with Verandah
We have cruised with Celebrity since 2008 - 7 cruises - sadly the standards declining as the years go by. Middle management confirmed it is all about profit now.

Reflection is still in good condition, but the staff are in fear of losing their jobs with near impossible targets. There are less staff - and the cabin stewards rely wholly on tips for their wage - no salary is paid to them. Our steward was excellent. Our travelling companions in Aqua Class not so lucky. A Queen size bed having only a single sheet on leaving mattress exposed top and bottom of the bed. It took complaints to customer service to get it rectified. They also had no shampoo, shower gel or any of the normal toiletries. We had to ask for cotton balls and buds and shower cap - they are not allowed to put these out unless passenger asks for them. Gone are few welcoming flowers in your cabin- only basics are standard now.

Main dining menus are the same every night with only 2 items changed daily. It became a chore deciding what to eat at night. The Canteen (or self serve restaurant as they call it) carries the same morning and lunch menus all through the cruise: it used to change a little daily offering interest. The specialty restaurants exorbitantly priced.

Ship was very clean - but very hard to find a seat in the evening or on a sea day. The same for getting a drink. The free drinks packages clearly affecting this service. Also failings in mixing drinks correctly: if a fresh strawberry was required to garnish a drink (and the bar seemed unable to get them) they put strawberry syrup in instead - totally revolting! No idea how to present a Pimms either. (neat in glass!)

Chic night has replaced Formal: now a sad affair of mixed dress codes from Dinner Jacket and Cocktail dresses through casual to downright scruffy. Making your feel overdressed and uncomfortable.

For the first time we took no excursions: as we had company we decided to be brave and take taxi to the destinations we wanted to see. Drivers were good, not taking fare until you got back to the ship and picked you up after you had done your sight seeing when they said they would. Resulting in great tours, at one third of the price and not having to visit retail outlets you had no interest in! I recommend this to anyone travelling. Haggle haggle haggle! and do your research on taxi prices before you go- it gives you the edge.

No complaints about the entertainment, both the ships entertainers (shows good but completely confusing!) and the visiting acts were well worth watching.

Officers are no longer visible around the ship - and if you spot one - dont even contemplate shaking hands you germ carrying creature!

Better than the cruise we took on Equinox earlier this year: ship not scruffy - but the fact we had friends with us made the cruise great fun - despite the drop in the Luxury to now just Standard - quite possibly the last cruise with Celebrity as we enjoy the formal nights. Stand by Cunard, we are booked with you next year ! (thats if you allow us on board :0) )
MouldyMermaid’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Verandah
Cabin 1C 8287
No issues. Clean, good condition.
Vista Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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