ms Treasures Review

5.0 / 5.0
12 reviews

Terrible upper category cabin on Tauck river cruise- Don't book it.

Review for Europe River Cruise on ms Treasures
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10+ Cruises • Age 70s

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Sail Date: Jul 2016

Travel agent and friends had recommended Tauck but I was very disappointed in our experience. We had booked same category 6 cabin ( 2nd highest) as our friends and it was a terrible cabin and the worst customer service ( NONE). We were in cabin 318 at rear of ship and friends were in 302 ( same category and price) but the comfort level was worlds apart. This Cabin and the one across from us had noises almost every evening from the engine starting up ,from staff walking on roof above us ,and vibrations from the engines. Our first night we had the noise and vibrations so bad the bathroom door would't stay shut and things were falling off our table. The hotel manager (who is not a Tauck employee) came down and switched out the glass table and had the bathroom door worked on. But the main issue of noise and vibrations were with us every night. I could not leave a glass of water on the nightstand. I ended up taking sleeping pills most nights. The Tauck cruise host never talked to us or asked how it was and the hotel manager ignored me for the rest of the cruise. When you go thru 61 locks, the ship is stopping and starting engines a lot and mostly at night. I emailed my travel agent day 2 and she supposedly contacted Tauck. My friend asked about moving to another cabin as there were 4 empty cabins on our deck and was told if wanted to pay the difference she could move. I NEVER asked about a new cabin and never was offered any cabin change. For the price we paid it was a big disappointment and ruined the cruise for me. Our neighbors across also had same issues and we would commiserate every morning . So DO NOT book these cabins and I think Tauck needs to rethink their pricing. These 2 back cabins should not pay the same as the forward ones. Several people told me their travel agent had advised against these cabins when they heard our story. Wish my travel agent had.

The cruise was good otherwise-Vienna was very special evening and the tour in Amsterdam of museum and canal cruise were great. Also enjoyed the evening entertainment they brought in. Due to water level, the roof deck was closed for over 8 days so it was crowded on the forward deck and limited viewing options outside. Also wish there had been more personal time to wander cities. Felt like we would get on bus, have tour, take 30 minutes to wander, then back to bus then back on ship. Food was ok ( not as good as Seabourn or Silver Sea ). Several of us had to trade off time as only 2 treadmills. The young serving and room staff were great. Most local guides good altho 2 were very insensitve to guests by walking too fast for the group and not paying attention to if everyone was following. Had to go tell her she had left 2 people back across a street. Two of the Tauck directors were excellent both in providing good Discovery briefings and commentary while sailing. My impression would have been much better and I might consider Tauck again if there had been any customer service regarding our room. Our friends did enjoy their cruise as did the majority of the guests. One difference on Tauck vs other lines I have cruised with is they don't own the ship- only 4 Tauck employees are on board to assist, rest of crew are with the ship. So neither one feels responsible or willing to handle customer issues was my perspective. Different bosses.

Cabin Review

Cabin Category 6

Terrible cabin. You hear noises from the engines starting and stopping and vibrations. Had to have glass table switched to a wood one so noise from it rattling would stop. Also had to have bathroom door adjusted as it rattled and we couldnt keep it shut due to noise..Still the noise was so loud woudl wake me up every time the engine thrusters would start up and you could hear the crew walking on roof deck above. Some nights so bad, glass of water on nightstand would vibrate off. Shower so small, not much room for large adult, but they are redoing this ship next november which will update it.

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