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The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never showed, housekeeping had to bring the limes, tonic water, etc. Entertainment was average except for the Cruise Director who is a ventriloquist and was very good. One of the bartenders was great....however when asked for the same drink from a different bartender, it was not as good. The wines in the crystal dinning room were very limited....one of each one, chardonnay, one cab, one merlot, etc...that wine from from their own crystal vineyards. The shore excursions were not good, the tour director and bus driver were not on the same page and the bus left us in town and was lost at one point...tour guy who was a local could not find the bus. Some of these towns looked like third world countries. The add on tour to Montreal at the end, everyone complained because we were told it would be 2-1/2 hours on a luxury bus ....it was not...it was four hours and no water for us on that bus and no cup holders in the seats. The best part was the embarkation and disembarkation....it was the best on any cruise line.

Some good, some excellent, some not so much....

Crystal Serenity Cruise Review by PutterP

6 people found this helpful
Trip Details
  • Sail Date: September 2016
  • Destination: Canada & New England
  • Cabin Type: Deluxe Stateroom with Verandah
The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise...

Room service never showed, housekeeping had to bring the limes, tonic water, etc. Entertainment was average except for the Cruise Director who is a ventriloquist and was very good. One of the bartenders was great....however when asked for the same drink from a different bartender, it was not as good. The wines in the crystal dinning room were very limited....one of each one, chardonnay, one cab, one merlot, etc...that wine from from their own crystal vineyards.

The shore excursions were not good, the tour director and bus driver were not on the same page and the bus left us in town and was lost at one point...tour guy who was a local could not find the bus. Some of these towns looked like third world countries.

The add on tour to Montreal at the end, everyone complained because we were told it would be 2-1/2 hours on a luxury bus ....it was not...it was four hours and no water for us on that bus and no cup holders in the seats.

The best part was the embarkation and disembarkation....it was the best on any cruise line.
PutterP’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Shore Excursions
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Cabin Review

Deluxe Stateroom with Verandah
Cabin B1 8056
The cabin appeared smaller than other balcony staterooms I have had. The bathroom did not have a separate shower and one had to step into a tub with very high sides higher than a hot tub to get into the shower...I would suspect this to be an issue for elderly passengers.
Horizon Deck Balcony Cabins

Port & Shore Excursion Reviews