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It started off poorly when we purchased Princess' airport transfer to the ship. They left 47 of us stranded at Osaka airport with no way to notify the ship that they forgot us. We contacted the Florida 800 number on our transfer paperwork, only to find that they didn't have any way to contact the ship and didn't have a list of all of us. We learned later that 26 passengers were also left stranded at Osaka earlier that day. A Japan travel agency rounded up a bus for us and we just made it as Princess was nearly finished with the lifeboat training. Cust Svc desk was rude and finally 5 days later they "investigated" and sent us a brief letter that notified they would credit us for the bus we arranged on our own, plus a $25 credit. We signed up and paid for daily excursions - identical tours were offered in Japanese and English, though English guided tours were $10-20 extra each. Guides on all but 2 tours spoke such poor English, they were completely unintelligible. We felt we should have signed up for the Japanese tours because we would have understood just as much! They ran out of red wine 1/2 way through the cruise, and still enforced not allowing off-board purchases to bring on. Come on...you can't have it both ways!! We purchased our air through Princess as well...on our return flight home, we had to fly from Osaka to Taiwan then to San Francisco. They scheduled our 3 hour Osaka flight early in the morning, and gave us an 11 hour lay-over in Taiwan to then board our 12 hour flight to SFO. We encountered other Princess passengers who only had a 2 hour lay-over in Osaka. We have been on Princess 3 other times and never had anything like this horrible experience - we did not deserve this for the amount of money we paid! I can only think that since Carnival purchased Princess, they are running Princess into the ground. In spite of Princess' efforts to ruin our trip, we enjoyed their happy hour upon return from our excursions, we enjoyed our dining table mates, and tried to make as much lemonade out of lemons each day. I filled out Princess Cruises review they sent me, but never heard a word in response.

So Very Disappointed

Diamond Princess Cruise Review by quiltfan

3 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Asia
  • Cabin Type: Balcony
It started off poorly when we purchased Princess' airport transfer to the ship. They left 47 of us stranded at Osaka airport with no way to notify the ship that they forgot us. We contacted the Florida 800 number on our transfer paperwork, only to find that they didn't have any way to contact the ship and didn't have a list of all of us. We learned later that 26 passengers were also left stranded at Osaka earlier that day. A Japan travel agency rounded up a bus for us and we just made it as Princess was nearly finished with the lifeboat training. Cust Svc desk was rude and finally 5 days later they "investigated" and sent us a brief letter that notified they would credit us for the bus we arranged on our own, plus a $25 credit.

We signed up and paid for daily excursions - identical tours were offered in Japanese and English, though English guided tours were $10-20 extra each. Guides on all but 2 tours spoke such poor English, they were completely unintelligible. We felt we should have signed up for the Japanese tours because we would have understood just as much!

They ran out of red wine 1/2 way through the cruise, and still enforced not allowing off-board purchases to bring on. Come on...you can't have it both ways!!

We purchased our air through Princess as well...on our return flight home, we had to fly from Osaka to Taiwan then to San Francisco. They scheduled our 3 hour Osaka flight early in the morning, and gave us an 11 hour lay-over in Taiwan to then board our 12 hour flight to SFO. We encountered other Princess passengers who only had a 2 hour lay-over in Osaka.

We have been on Princess 3 other times and never had anything like this horrible experience - we did not deserve this for the amount of money we paid! I can only think that since Carnival purchased Princess, they are running Princess into the ground.

In spite of Princess' efforts to ruin our trip, we enjoyed their happy hour upon return from our excursions, we enjoyed our dining table mates, and tried to make as much lemonade out of lemons each day. I filled out Princess Cruises review they sent me, but never heard a word in response.
quiltfan’s Full Rating Summary
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Cabin Review

Balcony
Cabin BA A108
Room Steward was great, polite, attentive and very pleasant each day. The room was ok - closet large, balcony was fine, shower small.
Baja Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins