We booked our cruise early summer 2016. We friend and I had both cruised before with various cruise liners but this was our first voyage with Cunard for which we had great expectations and excitement. Our shared experience of welcoming staff, varied and exciting entertainment, fine dining and quality liner service and standards meant that we anticipated Cunard to meet our previous experiences and more.

Unfortunately, how wrong we were! The experience from the moment we arrived in Rome has left us disillusioned and extremely disappointed with Cunard. We are both professionals with high pressure careers and business in the UK. The cruise for us was our main holiday of the year. Cunard did not meet our expectations:.

- 13th August, arrival at Rome airport and embarkation. The Cunard representative service in Rome airport was a complete nightmare. We waited for our luggage at the carousel (some of which had fallen off onto the wrong side and was inaccessible for 20 minutes). The Cunard meeting points were across the entrances and exits to the airport. We were moved from one point to another several times, continually being asked to wait in access routes which blocked other passengers and made waiting difficult. We were finally walked some distance to a coach waiting outside the terminal. The walk was along traffic routes and not appropriate. Once on board the coach another representative began talking about the next phase of the journey to the ship. It was quite some time before any water was distributed to very dehydrated passengers. Read more