Celebrity Summit Review

4.0 / 5.0
2,484 reviews

A Really excellent trip

Review for Transatlantic Cruise on Celebrity Summit
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vivavino
First Time Cruiser • Age 60s

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Sail Date: Apr 2009

I had booked the Celebrity Summit crossing many months ago, and took advantage of the price drops that occurred along the way.  I had booked one of the 4 CC class cabins that are tucked in amongst the suites on the PH deck, so I had an oversized balcony, and a terrific cabin steward.I need to say that the service I received from Cruise Connections before the trip was a disappointment.  At one point, when trying to redeem a coupon, one of their staff got confused about what country I lived in, and so chose the wrong strategy for the rebooking/redemption.  They ultimately made up for it financially with OBC, and it went off without a hitch, but I really hated not having a name of someone who handled my account.  Even their business card just said "customer service."I spent the night in San Juan prior to the trip at the DoubleTree.  Great hotel, comfortable and a reasonable walk to the beach in the daylight hours.  I wouldn't take the chance at night, though - those couple blocks are dodgy.  One thing I particularly liked in PR is that taxis are administered at the airport - you check in with someone who tells you the price in advance, takes your hotel name in English, and puts you in a cab, and you're on the way.  Very simple.Boarding the Summit was also easy.  The rooms were available right about 1pm when I got onboard, so I went to the room, dropped off my bag, grabbed my camera and moved on.  I was very impressed with the food in the buffet and the main dining room.  I thought it was among the best I've had in the main DR of any ship.  We had a terrific waiter and assistant, so every evening was great.  I was not pleased with the changes they made to the specialty dining.  Celebrity is moving away from the ultra-formal, "ballet" service and three-hour meals in the Normandie (and in her sister restaurants on other ships.)  I miss that, and am sad to see it gone.  They have also reduced the courses - goodbye to the cheese course - and none of the salad/soup options were very interesting.  I think it's a dramatic shift down market, frankly.  It's still great food, but it's a mere shadow of what it used to be.  Our port lecturer was dull - she couldn't even rally enthusiasm for her own stories, much less present an organized view of the ports we were visiting.   There was also a very pathetic comedian one night who was never seen again.  However, the productions shows, and the rest of the talent in the main theater (the hypnotist show, and **especially** the classical pianist) were really excellent. We lucked out with weather, which didn't hurt, either.  We had a terrifically smooth crossing and only small showers at any point after day 1.  The shore excursions staff made a complete mess of things on our first and second port day. Can you imagine taking ALL of the people who signed up for ANY of the tours, making them all wait together in the theater, and then calling them tour-by-tour to get tickets... THEN sit down again and wait AGAIN to be called.  It was hot in the room and crowded, and it was, by far, the stupidest plan I've ever seen.  Fortunately, after port day 2 it was not repeated.  Debarkation was simple and easy - LOVE the no-call plan.  Show up when you're told to, and get off the ship.  We ended the trip in Barcelona.  If you do the same, book a ship's tour (Montserrrat or the city) and be dropped off in center city. The queue for taxicabs is horrible and you could wait a very long time for a cab that will get you to your hotel WAY before you can check in.  A tour is a much better use of time.All in all, Celebrity was a hit - great service, very good shows, and terrific food. 

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