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Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay for water even for medication and tea/coffee only free at breakfast time and between 4 and 5.30 in the afternoon. Buffet also stops during the day and you cannot get food after 9pm. The staff just do not know what they are doing, I think it is a BIG MANAGEMENT PROBLEM. Also could not use the balcony for a couple of days as they were painting it

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Costa Mediterranea Cruise Review by Annie123456

4 people found this helpful
Trip Details
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay for water even for medication and tea/coffee only free at breakfast time and between 4 and 5.30 in the afternoon. Buffet also stops during the day and you cannot get food after 9pm. The staff just do not know what they are doing, I think it is a BIG MANAGEMENT PROBLEM. Also could not use the balcony for a couple of days as they were painting it
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