I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships.
Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option.
Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way.
Beautifully decorated and well designed.
Nice boat ride to Positano and then left with free time to explore on our own.
The same was true in Amalfi.
This was the best tour.
We did the serpentine hills, the palace and a walking tour.
We have Ben to Venice many times. Destination Services had no one to direct us to Water taxi. Upon our return there was no one of the staff to direct us on the best way to return to the ship. When questioned they said they did not have enough staff to do this.
At other ports, they had a Regent tent and staff, but not here.