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Celebrity Summit Review

4.0 / 5.0
Editor Rating
2349 reviews
38 Awards

THE CRUISE FROM HELL

Review for Celebrity Summit to Canada & New England
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EricScotland
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Sep 2016
Cabin: Concierge Class 1

We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly managed. "systems not smiles" a well known saying in delivering good customer service. The front line staff always had a smile however the management systems on ship were poor in every department Particularly In the Dining and bar services. We were on select dining however it appears that they select when you eat. We could not get a table without a wait. The Select dining was not delivered unless we were happy to eat in what I would call a fire Exit. it was suggested you ring and book to avoid waiting tried this only to be told the time requested not available throughout the cruise but we could book either 5pm or 8.30 pm what is the point of being asked to make a daily reservation then. The food was very good even in the smash and grab upstairs. No complaints here what you expect on Celebrity. however we found seven mugs with broken handles in oceanview never found one on all the previous cruises we had been on.

Would defiantly recommend an upgrade to Tuscan Lounge The steaks are fantastic with great service as well.

I had the top drinks package (premium) and was constantly served the cheaper wine unless I went to the bar and insisted on the correct wine for my package.

Cabin Review

Concierge Class 1

Cabin C1

The cabin facilities were poor too with a TV that crackles especially during movies old fashioned and out of date equipment and poor choice of movies, We paid for a Balcony which was just about big enough for 2 chairs and a restricted view. To top this on return from the swimming pool we found 2 men painting the balcony at 3pm with doors wide open and a strong smell of fumes. We appreciate that maintenance jobs have to be done whilst the ship is on voyage but there was no communication regarding the paint job and my wifes underwear and jewellery were strewn across the bed.

Port Reviews

Bayonne (Cape Liberty)

Nice place just walk arround

Boston

Quincies Market a must

Portland (Maine)

Lots to see

Bar Harbor

Did our own thing a nice harbour just to walkabout

Quebec City

Spoilt by major building works at port - a walk left at Port into old village good for food or souveniers

Sydney (Nova Scotia)

Nothing here only Tim Hortons worth a visit

Halifax

A lovely walk along the tourist friendly harbour

7 Helpful Votes
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