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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1236 reviews
10 Awards

Excellent Service with a sting.

Review for Queen Mary 2 (QM2) to France
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Good Time Traveller
First Time Cruiser • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2016
Cabin: Balcony

This was our first ever cruise. We chose the 4 nights trip from Southampton to Zeebrugge and then the trip to St Peter Port (Guernsey) returning to Southampton. We upgraded to deck 11 and had a lovely balcony in a luxurious state room. Our room number was 11074 and we were travelling with family who had rooms 11070 & 11064. We found the service and the facilities perfect. The crew were exceptional and made us feel so much at home and relaxed. Evening meals in the Britannia Restaurant was magical and it was a lovely touch that the waiters all stand in a line at the doorway in to greet you when you arrive each evening. Food in every Restaurant was absolutely brilliant and we all ate like kings for our whole voyage. The evening shows were superb as was the Planetarium show.

If I had to say a negative about the cruise it was the very expensive alcohol on board. We really spent far to much money on this and really should have brought more with us to reduce the costing. The fact of the matter is that you pay extortionate prices for all drinks and then to slap you really hard in the face they then add on a Compulsory Automatic Service Charge. On our first night we selected two bottles of wine one Red & One White. The two bottles came to $112:50 and then they added on the Service Charge $16:88 which gave us a total of $129:38. This was far to much and kind of set the theme with costing which made us feel uneasy with Cunard and this policy. Even if you went to the bar yourself and bought two pints of draught San Miguel this would set you back $14:95 which included the service charge of $1:95. Not sure how they get away with this extra costing. One tip we took from friends was to visit the Pursers office when we first got on board and we requested they remove the Automatic Gratuity they put on each day. If we had not done this then the 6 of us would have had to have found between us approx. £300 sterling. Anyway forgetting the moan about the extra chargers we did have a great time and enjoyed a wonderful opulent experience.

Cabin Review


Cabin BB

Excellent Cabin. Our family had cabins 11070 & 11064 they were all fantastic and the butler steward was brilliant (Christian).

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