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The Norwegian Jewel was like a jewelry box beautiful on the surface but rubbish in the inside by the attitude of SOME of its staff.  Only used the 'free' restaurants and the standard of service was not good, also I never saw our cabin person all cruise- was it a man or a woman.  The cabin was not cleaned properly before we came into it as it had a pair of womens pants left on the shelf.  Yuk.  No milk left at any time for our coffee/tea when we got back at night.  The cabin was inside and very dingy and I would hate to see it in full sunshine.  Our first cabin 5605 was so noisy that we requested a move which took 4 days for them to agree saying the ship was full.  They lied, the cabin we eventually moved to had not been used since we boarded. 

All the staff seemed to be working very long hours and doing several jobs as well.  Because the ship had on board the Noro-virus which spread very quickly, it was no suprise that the staff couldn't cope. I was told the virus came on board at Dover but an american lady told me it was already onboard by then.

Now for some good feedback, in all the public rooms the standard of decor and cleanness was excellent, but the best was in the Blue lagoon, best place to eat although limited menu, lovely friendly staff who couldn't do enough to make you happy.

For the British cruiser it was all very Americanized, sell, sell, sell.  No prices for drinks were displayed and they were expensive with a 15% cover charge on everything.  The $12 dollars a day service charge is the real shocker, as we booked the week before the travel agent never informed us that there was an additional cost on top of the price we paid.  How can you pay a service charge before you have received the service, its just the american way I know but I didn't pay it as our service was none existent.  You go down to reception on the last day and they get you to fill in a form to exclude it from you final bill.

The best bit of the ship was by far the entertainment it was fabulous the best we have seen and do they do it well.

The ship went to Denmark, Germany, Estonia, Russia, Finland and Sweden.

We did our own thing at all the ports except St Pertersburgh because of we all needed a visa to enter Russia so going on a tour was what we did.  We went to the Ballet to see Swan Lake and it was wonderful, we also did a trip to see the sights around St Petersburg the next day but we spent the 3 hours trying to move in traffic, still we saw some of it.

Overall I won't be going on an NCL cruise again as it is rip off time, they are even selling DVD's of how to make an animal from a towel, if you go expect to be in mini america even the trivia quizzes were only understandable by the americans.  Buyer Beware.




JEWELLERY BOX WITH A STING

Norwegian Jewel Cruise Review by Diana

Trip Details
  • Sail Date: April 2009
  • Destination: Baltic Sea
  • Cabin Type: Mid-Ship Inside
The Norwegian Jewel was like a jewelry box beautiful on the surface but rubbish in the inside by the attitude of SOME of its staff.  Only used the 'free' restaurants and the standard of service was not good, also I never saw our cabin person all cruise- was it a man or a woman.  The cabin was not cleaned properly before we came into it as it had a pair of womens pants left on the shelf.  Yuk.  No milk left at any time for our coffee/tea when we got back at night.  The cabin was inside and very dingy and I would hate to see it in full sunshine.  Our first cabin 5605 was so noisy that we requested a move which took 4 days for them to agree saying the ship was full.  They lied, the cabin we eventually moved to had not been used since we boarded. 

All the staff seemed to be working very long hours and doing several jobs as well.  Because the ship had on board the Noro-virus which spread very quickly, it was no suprise that the staff couldn't cope. I was told the virus came on board at Dover but an american lady told me it was already onboard by then.

Now for some good feedback, in all the public rooms the standard of decor and cleanness was excellent, but the best was in the Blue lagoon, best place to eat although limited menu, lovely friendly staff who couldn't do enough to make you happy.

For the British cruiser it was all very Americanized, sell, sell, sell.  No prices for drinks were displayed and they were expensive with a 15% cover charge on everything.  The $12 dollars a day service charge is the real shocker, as we booked the week before the travel agent never informed us that there was an additional cost on top of the price we paid.  How can you pay a service charge before you have received the service, its just the american way I know but I didn't pay it as our service was none existent.  You go down to reception on the last day and they get you to fill in a form to exclude it from you final bill.

The best bit of the ship was by far the entertainment it was fabulous the best we have seen and do they do it well.

The ship went to Denmark, Germany, Estonia, Russia, Finland and Sweden.

We did our own thing at all the ports except St Pertersburgh because of we all needed a visa to enter Russia so going on a tour was what we did.  We went to the Ballet to see Swan Lake and it was wonderful, we also did a trip to see the sights around St Petersburg the next day but we spent the 3 hours trying to move in traffic, still we saw some of it.

Overall I won't be going on an NCL cruise again as it is rip off time, they are even selling DVD's of how to make an animal from a towel, if you go expect to be in mini america even the trivia quizzes were only understandable by the americans.  Buyer Beware.





Diana’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service

Cabin Review

Mid-Ship Inside
Cabin IE 5553
Cabin 6505 was horrendous, noise from the galley above all night, noise from the storage underneath all night, and doors slamming shut next door at all hours by crew going in and out of there service areas all through the night. Moved along to cabin 5553 and it was nice and quite except it was very dirty. If you want to have 2 adults and 2 children in an inside cabin think again, there is no room to put the fourth bed which is stored under one of the single beds also no space to put clothes for 4 people.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews