The main problem with sailing on this ship is communication. Most of the staff could not understand English and if the questions asked of them where outside the parameters of their spiel they just looked at you with a dumb look and said nothing. We didn't travel with children, thank goodness The ultimate beverage package is a joke and trying to change it to something that suited my friend and I was yet another unfortunate attempt at getting our point across, due to the fact the person on the Customer Service (ha ha) desk was from an eastern European country and she just kept repeating the same thing to us. To leave the ship for and excursion was yet another experience of confusion as the person they had doing it was very hard to understand. Food was a bit sloppy and sometimes tasteless. I think that people who enjoyed their time of the ship were those who were drunk and didn't really know what was going on. I've read a review from someone that had a penthouse suite and special attention from their own concierge. No wonder they had a good time. NEVER again on NCL and I will be telling my friend not to go with them as well. My on board experience was OK but most of the other passengers were quite rude and loud....especially around the buffet areas. Trying to get a tea bag of just black tea was sometimes impossible as there was every flavour of Lipton's tea plus decaffinated tea but getting just plain black tea was an exhausting experience as most of the staff didn't know anything about tea and they worked in a food section of the ship.