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Zenith Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
59 Reviews

Old ship, mediocre service, overcharged credit cards

Zenith Cruise Review by Mark Family

11 people found this helpful
Trip Details
  • Sail Date: Sep 2016
  • Destination: the Eastern Mediterranean
  • Cabin Type: undefined

As a family we wanted to make our annual vacation. Firstly our local agency misguided us about the age of ship. We wanted to travel with a new ship. But Zenith was built in 1992 and unfortunately it felt that way; from the smell and service to the furniture.

Although some of dining serving staff were helpful, most of bartenders were grumpy and somewhat careless. During seven days at least three of the bartenders were angry over little things.

In Zenith ship, the 11 th floor is the general dining area where one can have all his or her emails, if wished. The entry area is closed to the kitchen where a strong smell first stops you. Then you have to walk toward the back to get over with it.

Finally, one must never ever share his or her credit card with accounting, because they overcharged us. Although the night before I confirmed everything. I realized that every single day they charged for things we did not even authorize. So they almost tripled shared us. Unfortunately we cannot reach to any accounting or customer service team of Pullmantur Zenith. As a summary, only one with absolutely no expectation of service and quality may go with Zenith ship.

Mark Family's Full Rating Summary
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Cabin Review

We went for our honeymoon. Although we mentioned this information, we ran into two separated beds.

Port & Shore Excursion Reviews

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Mark Family
1 Reviews Written
11 Helpful Votes
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